On-Site IT Technical Support Specialist

2 weeks ago


Bothell, Washington, United States HeartCentrix Full time
Job Overview

We are seeking a dedicated On-Site IT Technical Support Specialist to provide exceptional technical assistance to our employees. This role involves addressing a variety of technical issues related to PC software and hardware, as well as mobile devices such as Android and iPhones, and MAC computers.

Key Responsibilities
  • Deliver in-person technical support at our walk-in center, assisting employees with their technical challenges.
  • Utilize your comprehensive knowledge of hardware and software to diagnose and explain the origins of technical issues.
  • Resolve both hardware and software problems effectively within a customer service context.
  • Exhibit strong interpersonal skills to navigate customer service situations with empathy and understanding.
  • Demonstrate a proactive approach to problem-solving, ensuring that customer needs are prioritized and addressed promptly.
  • Thrive in a fast-paced environment, making informed decisions under pressure.
  • Collaborate successfully with team members, sharing responsibility and accountability for outcomes.
  • Communicate clearly and effectively, adapting your style to suit different audiences while ensuring timely support for customers.
  • Maintain accurate documentation of user interactions and issues, ensuring all information is recorded correctly in our systems.
QualificationsEducation:
High School diploma or equivalent.
Experience:
Minimum of 5 years in providing on-site IT support, including installation, maintenance, and repair of computer systems and equipment. Strong analytical and problem-solving skills are essential, along with effective communication abilities.

Additional skills include good time management, organizational capabilities, and the physical ability to lift up to 30 lbs regularly. Proficiency in Windows 7/10 is required. This position does not involve travel and is based in the USA.

Company Overview

HeartCentrix is committed to a heart-centered approach in IT staffing, ensuring that our clients receive the best support tailored to their needs.



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