IT Support Specialist

2 months ago

Bothell, Washington, United States Omni Inclusive Full time
Key Skills:

  • Proficient technical expertise and prior experience in desktop support
  • Excellent analytical and troubleshooting abilities for resolving technical challenges
  • Prior experience in customer service with strong communication and interpersonal skills, both written and verbal, and the capability to prioritize effectively.
  • Familiarity with IDF operations
  • Knowledge of Office365
  • Experience in a large corporate setting is preferred

The IT Site Services Specialist is accountable for IT support operations.

In this capacity, you will engage in daily operational support tasks alongside augmented support personnel, additionally offering guidance and leadership to ensure seamless service delivery.

This position will report to the regional Site Services Delivery Manager (SDM).

The ideal candidate will possess a strong enthusiasm for customer service and technology, with a dedicated focus on providing outstanding IT support to our workforce within established processes.

Primary Responsibilities:

  • Deliver a user-focused IT Concierge experience.
  • Manage Site Support ticket queues, emphasizing the enhancement of the overall customer journey.
  • Provide direction and coordination with Site Support personnel in collaboration with the SDM.
  • Actively participate in ticket-driven site support activities (device staging, technical troubleshooting and repairs, workplace setup, etc.)
  • Ensure accurate inventory management of all supported assets.
  • Coordinate efforts with local, internal, and third-party stakeholders and vendors in alignment with the SDM.
  • Assist the SDM with specific project-related tasks and highlight relevant issues to the SDM.
  • Provide hands-on support, including rack and stack activities, patching, and network troubleshooting.
  • Maintain data rooms in a secure, clean, and organized manner according to company policies and guidelines consistently.
  • Contribute to enhancing the customer journey through Continuous Service Improvement and process optimization.
  • Participate in knowledge management as an author or reviewer as needed.
  • Identify improvement opportunities in collaboration with the SDM by understanding the business and its requirements.
  • Participate in after-hours on-call schedules as necessary.
Qualifications & Experience:

  • Solid technical knowledge and prior experience in technical support
  • Strong analytical and problem-solving capabilities for technical challenges
  • Previous customer service experience with strong communication and interpersonal skills, both written and verbal, and the ability to prioritize effectively.
  • Experience in a regulated environment such as a manufacturing facility and familiarity with supporting regulatory audits/inspections.
  • Ability to collaborate effectively with colleagues, augmented staff, and third-party vendors.
  • Capacity to thrive in a fast-paced, dynamic environment while balancing demands.

  • IT Support Specialist

    4 weeks ago

    Bothell, Washington, United States BCforward Full time

    Job Title: IT Support SpecialistBCforward is seeking a highly motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving complex technical issues, and ensuring that our clients' IT systems are running smoothly.Responsibilities:Provide...

  • IT Support Specialist

    4 weeks ago

    Bothell, Washington, United States BCforward Full time

    Job Title: IT Support SpecialistBCforward is seeking a highly motivated IT Support Specialist to join our team in Bothell, WA. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients, including installation, maintenance, and repair of computer systems and networks.Responsibilities:Investigate and...

  • IT Support Specialist

    2 weeks ago

    Bothell, Washington, United States BCforward Full time

    Job Title: IT Support SpecialistBCforward is seeking a highly motivated IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, ensuring their IT systems are running smoothly and efficiently.Responsibilities:Investigate and resolve complex technical...

  • IT Support Specialist

    2 weeks ago

    Bothell, Washington, United States eXcell Full time

    IT Support Specialist OpportunityeXcell has been providing IT staffing services to top Fortune 100 companies for over two decades. We are seeking a talented IT Support Specialist to join our client's team onsite at Bothell, WA.Responsible for shipping, receiving, and inventory controlImage systems with instructionPerform hardware repairs on laptopsProvide...

  • Behavior Support Specialist

    4 weeks ago

    Bothell, Washington, United States Redwood Family Care Network Full time

    Job Title: Behavior Support SpecialistRedwood Family Care Network is seeking a dedicated and compassionate Behavior Support Specialist to join our team in Lynnwood and Everett, WA. As a Behavior Support Specialist, you will play a vital role in providing support to individuals with intellectual and developmental disabilities, promoting their independence,...

  • Field Support Specialist

    1 week ago

    Bothell, Washington, United States eTeam Full time

    Job Summary: We are seeking a highly skilled Field Support Specialist to join our eTeam. As a Field Support Specialist, you will be responsible for providing technical support to our customers, including installation, maintenance, and troubleshooting of complex systems and equipment.Key Responsibilities:Provide on-site field support to customers, including...

  • IT Support Specialist

    2 weeks ago

    Bothell, Washington, United States Bucher & Christian Consulting, Inc. dba BCforward (BCF) Full time

    Job Summary:We are seeking a highly skilled IT Support Specialist to join our team at Bucher & Christian Consulting, Inc. dba BCforward (BCF). As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Investigate and resolve complex technical issues related to...

  • Benchtop Support Specialist

    1 week ago

    Bothell, Washington, United States Integrated Resources Full time

    Job Title: Benchtop Support Specialist Job Summary: Integrated Resources is seeking a skilled Benchtop Support Specialist to provide IT support in our Digital Plant organization. The successful candidate will be responsible for supporting, enhancing, and maintaining compliance for the GxP benchtop systems and instrumentation as well as site and global...

  • IT Support Specialist

    4 weeks ago

    Bothell, Washington, United States eTeam Full time

    Job Summary:As an IT Support Specialist at eTeam, you will play a critical role in ensuring the smooth operation of our clients' computer systems and networks. Your expertise in hardware and software installation, support, and troubleshooting will be essential in resolving complex technical issues and providing top-notch customer service.Key...

  • Field Support Specialist

    7 days ago

    Bothell, Washington, United States ApTask Full time

    About the Role:ApTask is seeking a skilled Field Support Specialist to join our team. As a Field Support Specialist, you will be responsible for providing on-site technical support to our clients, ensuring the smooth operation of their IT systems and equipment.Key Responsibilities:Investigate and resolve complex technical issues related to hardware and...

  • Benchtop Support Specialist

    1 week ago

    Bothell, Washington, United States Mindlance Full time

    Job Title: Benchtop Support SpecialistJob Summary: We are seeking a highly skilled Benchtop Support Specialist to join our team at Mindlance. As a key member of our Digital Plant organization, you will be responsible for providing IT support for our GxP benchtop systems and instrumentation, as well as site and global applications used within the...

  • Field Support Specialist

    4 weeks ago

    Bothell, Washington, United States US Tech Solutions Full time

    Job DescriptionUS Tech Solutions is seeking a skilled Field Support Specialist to join our team. As a Field Support Specialist, you will be responsible for providing on-site support to customers, including installation, maintenance, and repair of systems and equipment.Key ResponsibilitiesInvestigate and resolve complex installations and maintenance...

  • Field Support Specialist

    1 week ago

    Bothell, Washington, United States ApTask Full time

    About the Role:ApTask is seeking a skilled Field Support Specialist to join our team. As a Field Support Specialist, you will be responsible for providing on-site technical support to our clients, ensuring the smooth operation of their IT systems and equipment.Key Responsibilities: Investigate and resolve complex technical issues related to hardware and...

  • Benchtop Support Specialist

    1 week ago

    Bothell, Washington, United States Integrated Resources Full time

    Benchtop Support Specialist Job DescriptionIntegrated Resources is seeking a highly skilled Benchtop Support Specialist to join our team. As a key member of our Digital Plant organization, you will be responsible for providing IT support for our GxP benchtop systems and instrumentation, as well as site and global applications used within the manufacturing,...

  • IT Support Specialist

    2 weeks ago

    Bothell, Washington, United States Axelon Services Corporation Full time

    Job Title: Benchtop Support SpecialistLocation: Bothell, WAJob Description:We are seeking a highly skilled IT Support Specialist to join our Digital Plant organization. As a Benchtop Support Specialist, you will be responsible for providing IT support for our GxP benchtop systems and instrumentation, as well as site and global applications used within the...

  • Field Support Specialist

    2 weeks ago

    Bothell, Washington, United States US Tech Solutions Full time

    Job Summary:US Tech Solutions is seeking a highly skilled Field Support Specialist to join our team. As a Field Support Specialist, you will be responsible for providing on-site technical support to customers, including installation, maintenance, and repair of systems and equipment. You will also be responsible for resolving customer issues, instructing...

  • IT Support Specialist for Digital Plant

    7 days ago

    Bothell, Washington, United States Axelon Full time

    Job Title: IT Support Specialist for Digital PlantJob Summary:The Axelon company is seeking an IT Support Specialist for Digital Plant to provide IT support in our Digital Plant organization working to support, enhance, and maintain compliance for the GxP benchtop systems and instrumentation as well as site and global applications used within the...

  • IT Support Specialist

    4 weeks ago

    Bothell, Washington, United States Precision Castparts Corp Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Precision Castparts Corp. The successful candidate will provide technical support for computers and associated networks, ensuring seamless operation and optimal performance.Key ResponsibilitiesProvide technical support for computers, hardware, and software, including...

  • Administrative Support Specialist

    2 weeks ago

    Bothell, Washington, United States Bausch Health Full time

    Job SummaryWe are seeking an experienced Administrative Support Specialist to join our team at Bausch Health. The successful candidate will provide administrative support to the Leadership team, ensuring seamless day-to-day operations and facilitating effective communication within the organization.Key ResponsibilitiesProvide administrative support to the...

  • Benchtop Support Specialist

    1 week ago

    Bothell, Washington, United States Aequor Technologies Full time

    Job Title:Benchtop Support SpecialistLocation:Bothell, WA* 100% OnsiteScheduled:Flexible to work between 6am and 11pm rotating shifts and on weekendsKey Responsibilities:Provide support and enhancements for the administration of benchtop instrumentation applications, PC hardware, and IT administrative tools within a GxP environment.Support administration of...