Technical Support Specialist

1 week ago


Bothell, Washington, United States Pyramid Consulting, Inc Full time

We are seeking a qualified Desktop Support Technician for a significant contract opportunity. This role offers the potential for long-term engagement. Below is a detailed overview of the position.

Job ID:

Compensation: $25 - $28/hour. Employee benefits include health insurance (medical, dental, vision) and a 401(k) plan.

Key Responsibilities:

  • Assist in diagnosing and resolving intricate installation and maintenance issues.
  • Provide on-site technical support to clients, including installation, servicing, and repair of systems and equipment. Ensure operational quality of system equipment.
  • Address customer inquiries related to hardware installation, repair, upgrades, and maintenance.
  • Guide customers in the proper use and upkeep of systems and equipment.
  • Direct issues to the appropriate personnel or service areas for follow-up, testing, and troubleshooting.
  • Act as a point of contact for customers regarding administrative and technical aspects of assigned projects.
  • Conduct analysis and generate reports on system problem trends and issues.

Essential Qualifications and Technical Expertise:

  • Experience in field support
  • Proficiency in ticket and asset management
  • Strong skills in hardware/software installation, support, and troubleshooting
  • Familiarity with Windows XP, 10, and 11
  • Experience with Client OS and iOS support
  • Knowledge of network printers, client configuration, consumable swaps, and relocations
  • Experience with Active Directory, MS Office, phone security, and OS365
  • Networking troubleshooting and support capabilities
  • Skills in VPN connectivity and security support
  • Ability to configure new PCs/notebooks via imaging, SCCM, and standalone methods
  • Remote installation of software/hardware and support
  • Understanding of basic networking concepts and hands-on support
  • Ability to lift and carry up to 40 lbs.
  • High school diploma or G.E.D.
  • Certifications from Lenovo or other vendors
  • CompTIA A+, Network+/Security+ (preferred but not mandatory)
  • Apple training (preferred but not mandatory)

Pyramid Consulting, Inc. is a prominent player in the IT Industry, actively seeking to fill this and other similar contract roles. We are committed to providing equal employment opportunities to all individuals and prohibit discrimination and harassment of any kind.



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