Technical Support Specialist

1 week ago


Bothell, Washington, United States Pyramid Consulting, Inc Full time

We are seeking a skilled Desktop Support Technician for an exciting opportunity with a reputable IT Industry organization. This role involves providing essential support and maintenance for desktop systems, ensuring operational efficiency and customer satisfaction.

Position Overview:

This position is crucial for maintaining the functionality of desktop environments and includes a variety of responsibilities aimed at resolving technical issues and enhancing user experience.

Key Responsibilities:

  • Investigate and address complex installation and maintenance challenges.
  • Deliver on-site technical support, including installation, servicing, and repair of systems and equipment.
  • Troubleshoot and resolve hardware installation, repair, upgrade, and maintenance issues.
  • Guide customers in the effective operation and upkeep of their systems and equipment.
  • Ensure that unresolved issues are escalated to the appropriate technical teams for further action.
  • Act as a communication bridge between customers and technical teams regarding project-related matters.
  • Conduct analysis and generate reports on recurring system issues and trends.

Required Skills and Experience:

  • Experience in field support roles.
  • Proficiency in ticketing and asset management systems.
  • Strong skills in hardware and software installation, support, and troubleshooting.
  • Familiarity with Windows XP, 10, and 11 operating systems.
  • Experience in supporting client operating systems and iOS.
  • Knowledge of network printer configuration and consumable management.
  • Experience with Active Directory, MS Office, and OS365.
  • Networking troubleshooting and support capabilities.
  • Experience with VPN connectivity and security protocols.
  • Ability to configure new PCs and notebooks through imaging and SCCM.
  • Experience in remote installation of software and hardware.
  • Basic understanding of networking concepts and hands-on support.
  • Physical capability to lift and carry up to 40 lbs.
  • High school diploma or G.E.D. equivalent.
  • Certifications from Lenovo or other vendors are a plus.
  • CompTIA A+, Network+, or Security+ certifications are preferred but not mandatory.
  • Apple training is also preferred but not required.

Pyramid Consulting, Inc. is committed to providing equal employment opportunities to all individuals and prohibits discrimination and harassment of any kind. We value diversity and strive to create an inclusive environment for all employees.



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