Healthcare Service Coordinator
2 weeks ago
UnitedHealth Group is a leading global organization dedicated to enhancing health outcomes through innovative technology and comprehensive care solutions. Our mission is to empower individuals to lead healthier lives by providing access to essential healthcare services and resources.
Position Summary:The Patient Care Coordinator plays a vital role in supporting our healthcare team and ensuring a seamless experience for patients. This full-time position involves a variety of responsibilities aimed at facilitating patient interactions and managing administrative tasks effectively.
Key Responsibilities:- Welcome patients and oversee the check-in process, ensuring accurate collection and verification of demographic information.
- Update and manage insurance details, verifying eligibility and flagging appointments as necessary.
- Process co-payments and outstanding balances, ensuring accurate posting in the practice management system.
- Utilize the electronic health record (EHR) system to communicate with clinicians and manage patient messages.
- Conduct follow-up outreach to patients who miss appointments, particularly for chronic conditions or preventive care.
- Assist in maintaining the EHR by scanning and indexing documents, ensuring all necessary information is available prior to patient visits.
- Support the office team in delivering exceptional service and maintaining a collaborative work environment.
This role requires a commitment of 40 hours per week, typically Monday through Friday from 8 AM to 5 PM. Flexibility to float to local practices may be required.
Qualifications:Required:
- High School Diploma or GED (or higher)
- Minimum of 1 year of experience in a receptionist role.
Preferred:
- Experience with EPIC systems
- Background in a healthcare reception setting
- Familiarity with electronic health records.
The hourly wage for this position varies based on experience and qualifications. UnitedHealth Group offers a comprehensive benefits package, including health insurance, retirement plans, and incentive programs.
Diversity and Inclusion:UnitedHealth Group is committed to fostering a diverse and inclusive workplace. We are an Equal Employment Opportunity/Affirmative Action employer, and we welcome applicants from all backgrounds.
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