Healthcare Patient Liaison

2 weeks ago


Guilford, Connecticut, United States UnitedHealth Group Full time
Company Overview:

UnitedHealth Group is a leading global organization committed to enhancing health outcomes through innovative technology and dedicated care services. Our mission is to empower individuals to lead healthier lives by providing essential resources and support.

Role Summary:

As a Patient Care Coordinator, you will play a vital role in facilitating patient interactions and ensuring seamless access to healthcare services. Your contributions will directly impact the health and well-being of the communities we serve.

Key Responsibilities:
  • Welcome patients and manage the check-in process, ensuring accurate collection or verification of demographic details.
  • Update and verify insurance information, confirming eligibility and appropriately flagging appointments.
  • Process co-payments and outstanding balances, posting payments in the practice management system.
  • Utilize the electronic health record (EHR) system to communicate with clinicians and manage patient messages.
  • Conduct outreach to patients for appointment reminders and follow-ups, particularly for chronic conditions and preventive care.
  • Maintain and organize patient documents within the EHR, ensuring all necessary information is available prior to visits.
  • Assist in closing payment batches at the end of shifts, adhering to cash control procedures.
  • Collaborate with colleagues to ensure efficient office operations and exceptional patient service.
Qualifications:

Required:
- High School Diploma / GED (or higher)
- Minimum of 1 year of experience in a receptionist role.

Preferred:
- Experience with EPIC systems
- Background in a healthcare reception environment
- Familiarity with electronic health records.

Compensation:

The hourly wage for this position varies based on experience and qualifications. UnitedHealth Group is committed to providing a comprehensive benefits package, including health coverage, retirement plans, and incentive programs.

Diversity and Inclusion:

UnitedHealth Group values diversity and is an Equal Employment Opportunity / Affirmative Action employer. We encourage all qualified candidates to apply, regardless of race, gender, age, or any other characteristic protected by law.



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