Client Services Coordinator for Veterinary Care

2 weeks ago


Guilford, Connecticut, United States The Central Hospital for Veterinary Medicine Inc Full time
Job Overview

Position Summary:

  • Serve as a welcoming representative for the veterinary facility, facilitating communication between clients and the practice. Establish a positive atmosphere to foster trust and confidence in our services.

Key Responsibilities:

  • Arrive at work punctually.

Core Duties:

  • Prioritize client service above all.
  • Ensure a warm and inviting environment for clients and their pets in waiting and examination areas.
  • Quickly assess client needs and initiate appropriate responses.
  • Address client service concerns within established protocols.
  • Maintain a positive demeanor, service-focused attitude, and high energy levels.
  • Exhibit exceptional communication abilities.
  • Show empathy for both pets and their owners, with a keen awareness of emotional cues.
  • Collaborate effectively within a team-oriented setting.
  • Demonstrate attention to detail.
  • Receive guidance and constructive feedback while thriving in a fast-paced, multi-tasking environment.
  • Utilize sound judgment to determine the best course of action.
  • Consistent attendance is essential.
  • Capability to lift items weighing up to 40 lbs.
  • Physical stamina to walk, bend, stand, and reach throughout the workday.
  • Flexibility to work irregular hours, including holidays and in varying weather conditions.
  • Familiarity with the products offered and their applications.
  • Answer phone calls promptly and professionally, employing excellent telephone etiquette.
  • Maintain up-to-date electronic records for clients and patients, including contact information and relevant details.

Work Environment:

  • Well-maintained and organized reception area.
  • Accessible medical supplies and equipment.
  • Potential for noisy conditions.
  • Readily available protective gear for handling anxious animals.

Availability for nights and weekends may be necessary. Holiday shifts will also be required.

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