Client Services Coordinator for Veterinary Care
2 weeks ago
Position Summary:
- Serve as a welcoming representative for the veterinary facility, facilitating communication between clients and the practice. Establish a positive atmosphere to foster trust and confidence in our services.
Key Responsibilities:
- Arrive at work punctually.
Core Duties:
- Prioritize client service above all.
- Ensure a warm and inviting environment for clients and their pets in waiting and examination areas.
- Quickly assess client needs and initiate appropriate responses.
- Address client service concerns within established protocols.
- Maintain a positive demeanor, service-focused attitude, and high energy levels.
- Exhibit exceptional communication abilities.
- Show empathy for both pets and their owners, with a keen awareness of emotional cues.
- Collaborate effectively within a team-oriented setting.
- Demonstrate attention to detail.
- Receive guidance and constructive feedback while thriving in a fast-paced, multi-tasking environment.
- Utilize sound judgment to determine the best course of action.
- Consistent attendance is essential.
- Capability to lift items weighing up to 40 lbs.
- Physical stamina to walk, bend, stand, and reach throughout the workday.
- Flexibility to work irregular hours, including holidays and in varying weather conditions.
- Familiarity with the products offered and their applications.
- Answer phone calls promptly and professionally, employing excellent telephone etiquette.
- Maintain up-to-date electronic records for clients and patients, including contact information and relevant details.
Work Environment:
- Well-maintained and organized reception area.
- Accessible medical supplies and equipment.
- Potential for noisy conditions.
- Readily available protective gear for handling anxious animals.
Availability for nights and weekends may be necessary. Holiday shifts will also be required.
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