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Healthcare Patient Services Coordinator

2 months ago

Guilford, Connecticut, United States UnitedHealth Group Full time
Company Overview:

UnitedHealth Group is a worldwide leader in healthcare, utilizing advanced technology to enhance the well-being of millions. Our mission is to improve health outcomes by connecting individuals with essential care, pharmacy benefits, data, and resources.

We foster a culture that values diversity and inclusion, offering talented colleagues, comprehensive benefits, and opportunities for career advancement.

As a member of our team, you will contribute to advancing health equity globally and positively impact the communities we serve.


Position Summary:

The Patient Care Coordinator plays a vital role in supporting the care team and patients. Responsibilities include:

  • Welcoming and checking in patients, ensuring a smooth experience.
  • Scheduling appointments and managing inquiries via phone.
  • Collecting payments and maintaining accurate demographic records.
  • Utilizing the practice management system (PM) and electronic health record (EHR) in accordance with established protocols.

Work Schedule:

This is a full-time position requiring 40 hours per week, Monday through Friday, from 8 AM to 5 PM. Flexibility to assist at local practices may be required.


Key Responsibilities:

The Patient Care Coordinator will:

  • Greet patients and facilitate the check-in process, including verifying demographic and insurance information.
  • Manage eligibility verification and flag appointments as necessary.
  • Collect co-payments and outstanding balances, posting payments in the practice management system.
  • Utilize the EHR for effective communication with clinicians and manage daily reminder logs.
  • Conduct outreach to patients who miss appointments, especially for chronic conditions or preventive care.
  • Ensure all necessary documents are scanned and indexed in the EHR prior to patient visits.
  • Assist colleagues to maintain efficient office operations and deliver exceptional service.

Qualifications:

Required:

  • High School Diploma or GED.
  • Minimum of 1 year of experience in a receptionist role.

Preferred:

  • Experience with EPIC software.
  • Prior experience as a receptionist in a healthcare environment.
  • Familiarity with electronic health records.

Compensation:

The hourly wage for this position varies based on factors such as local labor markets, education, and experience. UnitedHealth Group adheres to all applicable minimum wage laws.

In addition to competitive pay, we offer a comprehensive benefits package, including incentive programs, stock purchase options, and 401k contributions, subject to eligibility.


Diversity and Inclusion:

UnitedHealth Group is committed to creating a diverse workplace. We are an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

We are also a drug-free workplace, and candidates must pass a drug test prior to employment.