Director of Enterprise IT Support

1 month ago

New York, New York, United States Vibrant Emotional Health Full time
Job Title: Director, Enterprise IT Support

Vibrant Emotional Health is seeking a highly skilled and experienced Director, Enterprise IT Support to lead our IT support teams and ensure the streamlined operation of our enterprise support functions.

Job Summary:

The Director, Enterprise IT Support will be responsible for overseeing all enterprise support teams, including the internal helpdesk, 988 helpdesk, and third-party helpdesks. This role will ensure the efficient operation of the enterprise support teams in alignment with the business objectives of the organization.

Key Responsibilities:
  • Lead IT operational and strategic planning pertaining to technical support, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
  • Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies related to technical support services.
  • Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT support systems drawing from the ITSM methodology and the ITIL framework.
  • Develop business case justifications and cost/benefit analyses for IT support spending and initiatives.
  • Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements as they relate to enterprise support functions.
  • Oversee provision of end-user services, including help desk and technical support services.
  • Work with stakeholders to define business and systems support requirements for new technology implementations.
  • Define SLAs and reporting paths for issues pertaining to critical systems.
  • Manage incident escalation.
  • Keep current with the latest technologies and champion the introduction of service or enterprise enablement.
  • Practice asset management for IT hardware, software, and equipment.
  • Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
  • Establish and maintain regular written and in-person communications with the organization's executives, department heads, and end users regarding pertinent IT support activities.
Requirements:
  • Proven experience in technical support planning and development.
  • Strong leadership skills.
  • Excellent written and oral communication skills.
  • Excellent interpersonal skills.
  • Ability to conduct and direct research into IT support issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • ITIL certification a plus.
Qualifications:
  • Bachelor's degree in computer science, information systems, or a related field, and/or equivalent work experience.
  • 7 years' experience in an IT support leadership role.

Vibrant Emotional Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment.

  • Enterprise Sales Director

    4 weeks ago

    New York, New York, United States Elise A.I. Technologies Corp. Full time

    About Elise A.I. Technologies Corp.At Elise A.I. Technologies Corp., we're revolutionizing the way industries interact with their customers. Our cutting-edge conversational AI technology is designed to make a real impact on people's lives. We're looking for a talented Enterprise Sales Director to join our team and help us achieve our goals.About the RoleAs...

  • Enterprise Sales Director

    4 weeks ago

    New York, New York, United States Elise A.I. Technologies Corp. Full time

    About EliseAIEliseAI is a cutting-edge conversational AI technology company that specializes in developing innovative solutions for the housing and healthcare industries. Our mission is to create a positive impact on people's lives and society as a whole by addressing the fundamental challenges in these domains.The RoleWe are seeking an experienced...

  • Enterprise Account Director

    4 weeks ago

    New York, New York, United States Adobe Full time

    About the RoleWe are seeking a highly skilled Enterprise Account Director to join our team at Adobe. As a key member of our sales team, you will be responsible for achieving sales targets through the sale of Adobe's Digital Marketing product lines.This is a challenging and rewarding role that requires a strong understanding of digital experience technologies...

  • Senior Director of Large Enterprise Marketing

    4 weeks ago

    New York, New York, United States PayPal Full time

    Job DescriptionWe are seeking a highly experienced and strategic leader to fill the role of Senior Director of Large Enterprise Marketing. This position will be responsible for developing and executing comprehensive enterprise B2B marketing strategies that align with the company's business objectives and drive growth.The ideal candidate will have a proven...

  • Enterprise Publisher Director

    4 weeks ago

    New York, New York, United States Taboola Full time

    About the Role:We are seeking an experienced Publisher Account Director to join our Enterprise team in New York City. As a key member of our team, you will be responsible for managing and mentoring a team of Account Managers, delivering exceptional customer service to well-established publisher/media organizations and driving growth for our Enterprise...

  • Enterprise Accounts Director

    1 month ago

    New York, New York, United States Luminary Group Full time

    Job OverviewLuminary Group is seeking an experienced Enterprise Accounts Director to lead our Real World Insights solutions team. As a key member of our organization, you will be responsible for managing and growing key client accounts, focusing on Real World Insights solutions.Key ResponsibilitiesDevelop and execute strategies to manage and grow key client...

  • Senior Director of Enterprise Systems

    4 weeks ago

    New York, New York, United States Public Health Solutions Full time

    Job Summary:The Senior Director of Enterprise Systems is responsible for overseeing the planning, management, and decommissioning of Public Health enterprise systems. This role ensures that systems are secure and compliant with legislative and corporate policy requirements. As a senior member of the IT team, the Senior Director aligns information system...

  • Executive Director

    3 weeks ago

    New York, New York, United States Sylvera Full time

    Transformative Customer Success Leader Sought for SylveraWe are seeking an experienced and ambitious Executive Director to spearhead customer success efforts in the US market for Sylvera, a pioneering climate technology firm.About SylveraSylvera is on a mission to revolutionize the carbon market by providing accurate and independent data to facilitate...

  • Enterprise Account Director

    4 weeks ago

    New York, New York, United States SalesLoft Full time

    About the Role:We are seeking a highly motivated and results-driven Enterprise Account Director to join our SalesLoft team. As an Enterprise Account Director, you will play a pivotal role in solidifying our position as a leader in the sales engagement software market.Key Responsibilities:Develop and execute strategic plans to drive net-new business growth...

  • Enterprise Client Director

    1 month ago

    New York, New York, United States vidsy Full time

    About VidsyVidsy empowers global advertisers to create high-performing video ads through its innovative platform.Creative excellence is crucial for ad success, but achieving this across multiple platforms, brands, and regions is a significant challenge for advertisers.Vidsy solves this problem by providing a market-leading solution, enabling advertisers to...

  • Sales Director

    4 weeks ago

    New York, New York, United States Extreme Reach Full time

    Job DescriptionThe Sales Director - Enterprise Solutions will be a key member of our sales team, responsible for expanding our customer base, elevating client utilization of our platform, and retention and growth of those accounts. This role will require cultivating new business relationships to ensure the growth of our agency team.ResponsibilitiesMaintain...

  • Enterprise Risk Management Director

    4 weeks ago

    New York, New York, United States Major League Soccer Full time

    Job Title: Senior Director, Enterprise Risk ManagementJob Summary:Major League Soccer is seeking a highly skilled Senior Director, Enterprise Risk Management to lead the identification, measurement, and management of company-wide risk. This individual will be responsible for managing insurance procurement, developing and implementing risk management policies...

  • Regional Enterprise Sales Director

    4 weeks ago

    New York, New York, United States Fonoa Full time

    Job Title: Regional Enterprise Sales Director - USFonoa is seeking a highly experienced Regional Enterprise Sales Director to lead and manage our team of Enterprise Account Executives in the US. The ideal candidate will have a proven track record of building and leading high-performing new business focused enterprise sales teams in a software-driven/SaaS...

  • AWS Enterprise Account Director

    1 month ago

    New York, New York, United States Amazon Web Services, Inc. Full time

    Job Title: AWS Enterprise Account DirectorAmazon Web Services (AWS) is seeking an experienced Enterprise Account Director to lead our efforts in the Financial Services industry. As a key member of our sales team, you will be responsible for driving revenue growth, developing and executing comprehensive account plans, and building strong relationships with...

  • Senior Director of Enterprise Systems

    4 weeks ago

    New York, New York, United States Public Health Solutions Full time

    Job SummaryThe Senior Director of Enterprise Systems is responsible for the planning, management, and support of Public Health Solutions' enterprise systems. This includes ensuring that systems are secure, compliant with legislative and corporate policy requirements, and managed efficiently to meet the needs of the organization.Key ResponsibilitiesManage the...

  • Enterprise Account Director

    4 weeks ago

    New York, New York, United States Adobe Systems Full time

    Join Adobe's Enterprise Sales TeamWe're seeking a highly skilled Enterprise Account Director to join our team at Adobe. As a key member of our sales organization, you will be responsible for driving sales growth and achieving revenue targets through the sale of Adobe's Digital Marketing product lines.Key Responsibilities:Develop and execute strategic account...

  • Product Marketing Director, Enterprise Subscriptions

    1 month ago

    New York, New York, United States Mediabistro Full time

    Job Title: Product Marketing Director, Enterprise SubscriptionsAt Dow Jones, we are seeking an experienced Product Marketing Director to lead the development and execution of compelling enterprise subscription propositions that drive customer acquisition, retention, and revenue growth.Key Responsibilities:Evaluate and develop product line strategy for...

  • Regional Enterprise Sales Director, US

    4 weeks ago

    New York, New York, United States Fonoa Full time

    We are seeking a highly experienced and results-driven Regional Enterprise Sales Director to lead and manage our team of Enterprise Account Executives in the US.The ideal candidate will have a proven track record of building and leading high-performing new business focused enterprise sales teams in a software-driven/SaaS environment.The Regional Sales...

  • Enterprise Sales Director

    1 month ago

    New York, New York, United States Lumen Full time

    Role OverviewAs an Enterprise Sales Director at Lumen, you will be responsible for identifying and developing new sales opportunities, providing product solutions, and ensuring customer satisfaction to maximize sales for the company.Main ResponsibilitiesDevelop and execute sales strategies to meet and exceed established sales and revenue quotas in designated...

  • Enterprise Account Director

    4 weeks ago

    New York, New York, United States Adobe Full time

    Job DescriptionWe are seeking an experienced Enterprise Account Director to join our team at Adobe. As a key member of our sales team, you will be responsible for achieving sales targets through the sale of Adobe's Digital Marketing product lines.You will work closely with our largest customers across the FSI industry, developing long-term relationships and...