Customer Service Representative

2 weeks ago


Southfield, Michigan, United States City of Southfield, MI Full time
Compensation: $560.00 Biweekly

Location: Southfield, MI

Employment Type: Non-career

Department: Parks & Recreation N/C

Equal Opportunity Statement: This summary provides an overview of the role, responsibilities, qualifications, and compensation. Additional details can be obtained from the Parks & Recreation Department. The City of Southfield is committed to a diverse workforce and does not discriminate based on sex, race, color, age, height, weight, marital status, national origin, religion, arrest record, physical or mental disability, family status, sexual orientation, gender identity, or any other protected category. Reasonable accommodations are available for qualified individuals with disabilities upon request. AN EQUAL OPPORTUNITY EMPLOYER M/F/V/H, DRUG FREE WORKPLACE

ADA Compliance: Individuals requiring assistance with the application process should reach out to the Human Resources Department. Advance notice is necessary for auxiliary aids or services.

Key Responsibilities:

Front Desk Associate - Southfield Sports Arena
  • Manage the opening and closing of the Front Desk in accordance with established procedures.
  • Address customer inquiries and provide assistance and information in a courteous manner.
  • Promote the service philosophy of the City of Southfield Parks & Recreation Department. Handle customer complaints with professionalism and refer to a Supervisor when necessary.
  • Accurately handle and count cash; operate a Point of Sale system; process credit card transactions.
  • Register clients for Parks & Recreation programs, classes, and activities using a computerized registration system.
  • Answer phone calls, take messages, and transfer calls with a friendly demeanor.
  • Operate office equipment such as printers and copiers.
  • Perform additional related duties as assigned.
Qualifications - As Determined By the City Of Southfield

Front Desk Associate - Southfield Sports Arena
  • Must be at least 16 years old and possess the maturity required for this prominent role.
  • Strong organizational skills along with effective verbal and written communication abilities.
  • Capability to apply logical and rational thinking to resolve issues.
  • Proficiency in performing mathematical calculations, including fractions, decimals, and percentages.
  • Ability to independently follow detailed written and/or verbal instructions.
Additional Information:

The selection process will include an evaluation of the applicant's experience, background check, and an oral board interview. Each stage of the selection process must be successfully completed for consideration for the next step. Candidates will be invited to continue in the selection process based on their relevant experience.

This position does not offer benefits.

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