Strategic Business Leader

5 days ago

St Louis, Missouri, United States Marriott International Inc Full time
Job Summary

As a Strategic Business Leader at Marriott International Inc, you will be responsible for overseeing all aspects of the operation, including managing general property performance, profitability, revenue generation, sustaining sales and marketing strategy, conducting human resources activities, and delivering a return on investment.

Key Responsibilities
  • Managing Property Operations and Department Budgets
    • Ensure service programs are in place and executed against.
    • Provide timely, real-time feedback to management and hourly employees on service and operational standards.
    • Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
    • Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
    • Prepare for QA audits.
    • Review and follow up on property guest satisfaction scores and comments.
    • Act as a project manager for the execution of capital improvements.
    • Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
    • Manage the implementation of major brand standards.
    • Delegate responsibilities for operations and projects to appropriate level of employee.
    • Provide coaching on operations and troubleshooting of Micros and other technology components within property common areas.
  • Managing and Sustaining Sales and Marketing Strategy
    • Work with the Regional Sales office to implement sales strategy for the property.
    • Work with Market Sales to establish property sales strategy, goals, and action plans.
    • Identify and champion creative marketing solutions that fit the brand and property needs.
    • Participate in the property sales review.
    • Manage relationships with decision makers at top accounts.
    • Develop innovative means for capturing new streams of revenue through property amenities.
    • Interact with in-house guests to prospect for new sources of business.
    • Ensure direct sales staff fully utilizes e-tools.
    • Identify key revenue generating stakeholders and customers and communicate information to sales offices.
    • Coach and reinforce employee selling strategies that take advantage of property amenities.
    • Ensure all national and regional marketing programs are pulled through to relevant departments.
    • Participate in and host customer recognition events to drive sales.
    • Understand and leverage sales and marketing advantages over competitor properties within market.
    • Monitor sales strategy with RSO to ensure ongoing effectiveness and compliance.
  • Managing Profitability
    • Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
    • Measure, analyze, and communicate property performance using a variety of financial/non-financial data.
    • Update and communicate profit forecasts to employees.
    • Initiate action to support property revenue and profitability goals.
    • Understand how food and beverage product variability can affect profitability.
    • Review and sign off on invoices.
    • Review Property Distribution Summary and Purchase Detail Reports; identify, research, and resolve balance issues.
    • Consolidate reports needed for period-end review.
    • Review property performance on period basis with Regional Director.
    • Ensure compliance with Avendra.
  • Maintaining Revenue Management Goals
    • Manage the relationship with the revenue management office.
    • Review and work with appropriate revenue management reports.
    • Balance inventory to ensure same-day sellouts.
  • Managing Relationships with Property Stakeholders
    • Keep brand leadership team, owners, and above property stakeholders updated on property performance.
    • Prepare and present reports for owners and above property leadership using financial/performance data.
    • Conduct property critique.
    • Conduct annual business reviews.
    • Participate in ad hoc owner conference calls and respond appropriately to owner requests.
    • Respond to off-property requests for sales information.
  • Managing and Conducting Human Resource activities
    • Lead employees through property changes, and help them transition into new property roles.
    • Understand the performance expectations for all positions within the property.
    • Conduct day to day Human Resource transactions to support needs of the property.
    • Complete management training.
    • Cascade/deliver training to employees.
    • Facilitate cross training to support employee professional growth and operational excellence.
    • Ensure ongoing development of managers.
    • Monitor local hiring and compensation trends for like positions.
    • Conduct performance review process for employees.
    • Support recruitment efforts from various sourcing channels.
    • Actively recruit and hire employees with basic food and beverage skill sets.
  • Additional Responsibilities
    • Manage e-mail.
    • Manage daily paper mail.
    • Participate in conference calls.
    • Provide follow-up information to RD and other CFRST managers.
    • Prepare for RD visits.
Requirements
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
  • OR
  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Benefits

Marriott International Inc offers a competitive salary range of $89,000 to $110,000 annually, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.

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