Suites Operations Manager

7 days ago

Worcester, Massachusetts, United States Oak View Group Full time
Job Summary

The Suites Supervisor is a key member of the Oak View Group team, responsible for overseeing the serving of guests in the suites level, including 44 suites and an exclusive VIP area. This role requires a personable and adaptable individual who can thrive in a fast-paced environment.

Key Responsibilities
  • Oversee the setup of food service areas within specific suites based on pre-orders.
  • Ensure all suites are set prior to events based on communication received of orders.
  • Responsible for ensuring quality and hospitality throughout the Suite Level of the arena.
  • Communicate effectively with counterparts in the department.
  • Organize and prepare events, including assisting with closing out financials and ensuring correct billing.
  • Supervise team members on non-event and event days.
  • Direct any other inquiries to the correct entity and/or personnel.
  • Monitor and maintain food quality.
  • Assist management with monitoring department policies and procedures, safety and sanitation standards, and maintaining a positive atmosphere for team members and guests.
  • Maintain, resolve, and enforce cash handling policies and procedures.
  • Monitor and enforce safe alcohol policies and procedures.
  • Monitor and maintain inventory control and product requisition.
  • Have full knowledge of food and beverage menu items and accompaniments.
  • Responsible for supervising the service of beverages to guests, including alcoholic beverages, and checking guests' IDs to verify minimum age requirements.
  • Respond to additional guest requests and ensure suites have all necessary serviceware.
  • Supervise the setup of suites functions, including linens, dishware, glassware, and silverware.
  • Maintain sanitation, health, and safety standards in work areas.
  • Meet the company standard for excellent attendance.
  • Ensure location equipment is operable and clean prior to events.
  • Recognize guests who are visibly intoxicated and take action to cut off alcohol to such individuals.
  • Enforce all Spectra policies and procedures.
  • Practice excellent Human Resources skills, including employee relations, corrective action, coaching, and counseling employees, and complete all necessary HR-related paperwork.
  • Assist the management team with projects, including training, inventory, and special events.
Qualifications
  • Ability to supervise the work of others.
  • Effective communication skills with employees, co-workers, volunteers, management staff, and guests.
  • Ability to speak, read, and write in English.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possess a valid food handling certificate or alcohol service permit, if required by state or federal regulations.
  • Ability to handle cash accurately and responsibly.
  • Ability to calculate basic math functions as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.
Education, Qualifications, and Experience
  • At least 1-2 years of experience working in a supervisory capacity in a fast-paced restaurant or catering environment or applicable education.

  • Suites Operations Manager

    7 days ago

    Worcester, Massachusetts, United States AEG Full time

    About the RoleThe Suites Supervisor is a key member of our team at AEG, responsible for overseeing the serving of guests in the suites level. This includes 44 suites as well as an exclusive VIP area.Key ResponsibilitiesEvent Preparation: Ensure all suites are set prior to events based on communication received of orders.Quality and Hospitality: Responsible...

  • Suite Operations Supervisor

    2 weeks ago

    Worcester, Massachusetts, United States AEG Full time

    To be eligible for this position, please ensure you complete the application process after clicking "Apply Now" above. Position Overview The Suite Operations Supervisor plays a crucial role in managing the guest experience within the suite level, which encompasses 44 suites along with a dedicated VIP section. This position requires a friendly demeanor and...

  • Suites Supervisor

    4 days ago

    Worcester, Massachusetts, United States AEG Full time

    About the RoleThe Suites Supervisor is a key member of the AEG team, responsible for overseeing the serving of guests in the suites level. This includes 44 suites as well as an exclusive VIP area. The ideal candidate will be personable, able to work in an ever-changing fast-paced environment, and possess excellent communication skills.Key...

  • Suites Supervisor

    3 months ago

    Worcester, Massachusetts, United States teamworkonline Full time

    OverviewThe Suites Supervisor is responsible for overseeing the serving of guests in the suites level which includes 44 suites as well as an exclusive VIP area. The Suites Supervisor must be personable and able to work in an ever- changing fast-paced environment. The Suites Food and Beverage Supervisor will assist the Suites Manager with projects including...

  • Suites Administrator

    2 months ago

    Worcester, Massachusetts, United States teamworkonline Full time

    Role Overview:The Premium Administrator will provide essential administrative support to the Premium Manager and the Operations Team at the venue's premium department. Responsibilities may encompass guest communication, order management, scheduling, file upkeep, and timekeeping.The role offers a competitive hourly wage to be disclosed during the interview...

  • Premium / Suite Attendant

    3 months ago

    Worcester, Massachusetts, United States teamworkonline Full time

    OverviewThe Suite Attendant is responsible for serving guests in the Suites. The Suite Attendant must be personable and able to work in an ever- changing fast-paced environment.The employee must maintain excellent attendance and be available to work events as scheduled per business need. For PT roles: Benefits: 401(k) savings plan and 401(k)...

  • Beverage Operations Manager

    3 days ago

    Worcester, Massachusetts, United States ASM Global Full time

    Job SummaryWe are seeking a highly skilled and experienced Beverage Operations Manager to join our team at ASM Global. As a key member of our hospitality services team, you will be responsible for overseeing the daily operations of our bars and suites, ensuring exceptional customer service and exceeding sales targets.Key ResponsibilitiesTraining and...

  • Beverage Operations Manager

    7 days ago

    Worcester, Massachusetts, United States ASM Global Full time

    Job SummaryWe are seeking a highly skilled Beverage Operations Manager to join our team at ASM Global. As a key member of our operations team, you will be responsible for overseeing the daily operations of our bars and suites, ensuring exceptional customer service and maximizing revenue.Key ResponsibilitiesTrain and supervise bartenders and suite attendants...

  • Office Operations Manager

    1 week ago

    Worcester, Massachusetts, United States UnitedHealth Group Full time

    Join UnitedHealth Group, a leader in healthcare innovation and management. We are seeking a dedicated individual to oversee the daily operations of our Orthopedics Department. This role is pivotal in ensuring that our team of skilled professionals works cohesively towards enhancing patient care quality and experience. Here, we prioritize patient-centric...

  • Regional Operations Manager

    2 weeks ago

    Worcester, Massachusetts, United States Brave New World Full time

    Job OverviewPosition: District ManagerCompany: Brave New WorldAbout the Organization:Brave New World is a dynamic and rapidly expanding private equity real estate firm specializing in self-storage and various alternative real estate sectors. With a workforce exceeding 650 professionals, including investment experts, property management teams, and marketing...

  • Regional Operations Manager

    1 week ago

    Worcester, Massachusetts, United States Brave New World Full time

    Job OverviewPosition Title: District ManagerLocation: Worcester, MACompany Overview:Brave New World is a dynamic and rapidly expanding private equity real estate firm specializing in self-storage and alternative real estate asset classes. With a workforce exceeding 650 professionals, including investment experts, property management teams, and marketing...

  • Hospitality Operations Manager

    7 days ago

    Worcester, Massachusetts, United States Holroyd Howe Full time

    Job DescriptionJob Title: Hospitality Operations ManagerJob Summary:We are seeking a highly skilled and experienced Hospitality Operations Manager to join our team at Holroyd Howe. As a key member of our hospitality team, you will be responsible for managing the day-to-day operations of our catering services, ensuring that our high standards of quality and...

  • Regional Operations Manager

    2 weeks ago

    Worcester, Massachusetts, United States Brave New World Full time

    Job OverviewPosition: District ManagerCompany: Brave New WorldAbout the Organization:Brave New World is a dynamic and rapidly expanding private equity real estate firm specializing in self-storage and various alternative real estate sectors. With a workforce exceeding 650 professionals, including investment experts, property management teams, and marketing...

  • Culinary Operations Manager

    2 weeks ago

    Worcester, Massachusetts, United States NexDine Full time

    Job DescriptionAre you enthusiastic about crafting exceptional experiences in the culinary sector? Consider NEXDINE Hospitality for a remarkable journey in the hospitality field. We provide reliable dining, hospitality, fitness center, and facility management services across the nation. Experience the NEXDINE distinction with genuine and transparent...

  • Beverage Operations Supervisor

    2 weeks ago

    Worcester, Massachusetts, United States ASM Global Full time

    POSITION OVERVIEW:The Beverage Operations Supervisor is responsible for overseeing the training and management of all bartending staff across various departments, including Arena and Catering, as well as Suite Attendants.KEY RESPONSIBILITIES:Conduct comprehensive training programs for bartenders and suite staff.Manage inventory, including ordering and...

  • Tax Operations Manager

    2 weeks ago

    Worcester, Massachusetts, United States Jobot Full time

    Tax Manager OpportunityCompany: JobotAbout Us:Become a vital member of our team as a Tax Manager, where you will be instrumental in overseeing tax strategy and compliance for our organization. This role demands a forward-thinking professional with comprehensive knowledge of tax legislation and regulations to enhance tax efficiencies and mitigate risks.Key...

  • Taxation Operations Manager

    2 weeks ago

    Worcester, Massachusetts, United States Jobot Full time

    Tax Manager RoleCompany: JobotAbout Us:We invite you to become a vital member of our team as a Tax Manager, where you will significantly contribute to the oversight of tax strategy and compliance for our organization. This role demands a strategic mindset and an extensive grasp of tax legislation to enhance tax advantages while mitigating potential risks.Key...

  • Operations Manager

    7 days ago

    Worcester, Massachusetts, United States College Hunks Hauling Junk & Moving Full time

    About Us:College HUNKS Hauling Junk and Moving is a leading provider of junk removal and moving services, with over 150 franchise locations across the U.S. We are recognized as one of the Top Places to Work and known for our unique and fun company culture.Our Mission:To deliver world-class customer service and build a strong company culture in our locations,...

  • Operations Coordinator

    2 weeks ago

    Worcester, Massachusetts, United States Kaleidoscope ABA Therapy Services Full time

    Position OverviewLocation: RemoteCategory: Administrative ManagementEducation: Bachelor's Degree RequiredJoin a dynamic and expanding organization as Kaleidoscope ABA Therapy Services seeks a dedicated individual to fill the role of Operations Coordinator.The Operations Coordinator plays a crucial role within the organization, contributing to the mission of...

  • Procurement Operations Supervisor

    2 weeks ago

    Worcester, Massachusetts, United States Complete Staffing Full time

    Position Overview:The Procurement Supervisor plays a critical role in overseeing the procurement process and ensuring compliance with regulations and policies.Key Responsibilities:- Serve as the primary contact in the absence of the Director, facilitating the daily operations of the department.- Collaborate with the Payment Operations and Contract Manager to...