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Suite Operations Supervisor

2 months ago

Worcester, Massachusetts, United States AEG Full time
To be eligible for this position, please ensure you complete the application process after clicking "Apply Now" above.

Position Overview

The Suite Operations Supervisor plays a crucial role in managing the guest experience within the suite level, which encompasses 44 suites along with a dedicated VIP section. This position requires a friendly demeanor and the ability to thrive in a dynamic, fast-paced setting. The Suite Operations Supervisor will collaborate with the Suite Manager on various initiatives, including staff training, inventory management, and special event coordination. Consistent attendance is essential, and availability for scheduled events is required.

Benefits for Part-Time Roles: 401(k) savings plan with matching contributions.

Key Responsibilities
  • Oversee the arrangement of food service areas within designated suites based on pre-orders.
  • Ensure all suites are prepared prior to events according to order communications.
  • Maintain high standards of quality and hospitality throughout the suite level.
  • Facilitate communication among department counterparts.
  • Organize and prepare for events effectively.
  • Assist in closing financials for each event and ensure accurate billing.
  • Supervise team members during both event and non-event days.
  • Direct inquiries unrelated to food and beverage to the appropriate personnel.
  • Monitor and uphold food quality standards.
  • Support management in enforcing policies and procedures, maintaining safety and sanitation standards, and fostering a positive environment for both team members and guests.
  • Ensure compliance with cash handling policies and procedures.
  • Enforce safe alcohol service policies.
  • Oversee inventory control and product requisition processes.
  • Possess comprehensive knowledge of food and beverage menu items and their accompaniments.
  • Supervise beverage service to guests, including verifying age for alcohol purchases.
  • Observe guests to address any additional requests promptly.
  • Ensure suites are equipped with all necessary serviceware.
  • Supervise the setup of suite functions, including linens, dishware, glassware, and silverware.
  • Maintain health, sanitation, and safety standards in work areas.
  • Demonstrate excellent attendance in accordance with company standards.
  • Ensure all equipment is clean and operational before events.
  • Recognize and take appropriate action regarding visibly intoxicated guests.
  • Adhere to all company policies and procedures.
  • Exhibit strong human resources skills in employee relations, corrective actions, coaching, and completing necessary HR documentation.
  • Assist management with various projects, including training, inventory, and special events.
Additional Duties
All other responsibilities as assigned by management.

Qualifications
  • Proven ability to supervise others.
  • Effective communication skills with employees, co-workers, management, and guests, fostering a positive and cooperative work environment.
  • Proficiency in reading, writing, and speaking English.
  • Able to thrive in a team-oriented, fast-paced, event-driven atmosphere.
  • Possess valid food handling certification or alcohol service permit as required by regulations.
  • Demonstrated accuracy and responsibility in cash handling.
  • Ability to perform basic mathematical functions related to cash transactions and inventory management.
Education and Experience Requirements
  • Minimum of 1-2 years of supervisory experience in a fast-paced restaurant or catering environment, or relevant educational background.
Physical Requirements

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25-49%

50-74%

75-100%

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