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Office Operations Manager

2 months ago

Worcester, Massachusetts, United States UnitedHealth Group Full time
Join UnitedHealth Group, a leader in healthcare innovation and management. We are seeking a dedicated individual to oversee the daily operations of our Orthopedics Department. This role is pivotal in ensuring that our team of skilled professionals works cohesively towards enhancing patient care quality and experience. Here, we prioritize patient-centric approaches over volume-driven metrics, fostering an environment of collaboration and support for both patients and team members.

Key Responsibilities:
  • Lead and mentor a team of eight administrative staff, conducting performance evaluations, scheduling, and training initiatives.
  • Address personnel issues and grievances, implementing corrective action plans as necessary.
  • Provide strategic direction and motivation to the administrative team, ensuring alignment with clinic-wide objectives.
  • Oversee task assignments and troubleshoot operational challenges, assessing the effectiveness of implemented solutions.
  • Contribute to the development of operational and capital budgets, monitoring financial performance and compliance.
  • Assess daily staffing requirements to ensure optimal support for patient care, adjusting assignments based on needs and departmental policies.
  • Manage payroll processes for assigned staff, ensuring accurate recording of time and adjustments.
  • Facilitate training on Electronic Medical Records (EMR) workflows to ensure staff proficiency.
  • Supervise point-of-service collections and manage overdue balance processes, resolving discrepancies as needed.
  • Perform additional related duties as required.
At UnitedHealth Group, we value your contributions and provide an environment that encourages professional growth and development.

Required Qualifications:
  • Minimum of 1 year of experience in a healthcare setting.
  • Proven experience in a leadership role, such as Team Lead, Supervisor, or Manager.
  • Strong proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Preferred Qualifications:
  • Familiarity with Electronic Medical Records (EMR) systems.
  • Understanding of continuous improvement methodologies (e.g., standard work, 5S, root cause analysis).
At UnitedHealth Group, we are committed to promoting health equity and addressing disparities in healthcare access and outcomes. We believe in creating a diverse and inclusive workplace where every individual can thrive.

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.