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Housekeeping Operations Manager
2 months ago
About Us:
Welcome to the Westin Baltimore, a premier hotel nestled in a convenient location between Baltimore and Washington, D.C. Our hotel offers a serene escape with easy access to the bustling cities' attractions. At Westin Baltimore, we believe that our success begins and ends with our people. We are proud to foster a culture that is centered around our employees, recognizing that they are our most valuable asset. Our team is dedicated to providing exceptional service and creating memorable experiences for every guest. We are committed to fostering a diverse and inclusive workplace where every team member is valued and empowered to reach their full potential.
Our Culture:
We are committed to providing our employees with the resources, training, and opportunities they need to thrive and grow in their careers. Our dedication to our employees extends beyond the workplace. We offer a range of benefits and programs to support our employees' well-being, both personally and professionally, including paid parental leave, emergency childcare and adult care discounts, and wellness initiatives focusing on mental health awareness.
Job Summary:
We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team. The successful candidate will be responsible for maintaining the building to ensure a safe and clean experience for hotel guests, associates, and vendors. This role will also involve providing direction and support to the Housekeeping Team.
Responsibilities:
- Supervise the Housekeeping Staff: Provide open communication, training, coaching, and counseling to ensure maximum efficiency.
- Interview, Hire, Train, and Evaluate Staff: Recommend performance evaluations, resolve problems, and provide open communication and recommend discipline and/or termination when appropriate.
- Inspect and Maintain Cleanliness: Ensure compliance with accident/loss prevention programs, health/sanitation standards, and regulations to achieve a high level of cleanliness and guest satisfaction.
- Issue Assignments and Supplies: Review special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
- Respond to Guest Requests: Ensure guest satisfaction by responding to requests, concerns, and problems in a timely and professional manner.
- Log Items and Maintain Controls: Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
- Implement Emergency Procedures: Ensure appropriate protection of the hotel, guests, staff, and company assets by implementing emergency training and procedures.
- Comply with Attendance Rules: Be available to work on a regular basis and comply with attendance rules.
- Perform Other Job-Related Duties: Perform any other job-related duties as assigned.
Qualifications:
- Housekeeping Experience: Preferred experience in housekeeping or a related field.
- Physical Abilities: Ability to grasp, lift, carry, or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.
- Communication Skills: Effective verbal and written communication skills to adapt communication style to suit different audiences.
Benefits:
Westin Baltimore is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you. For your physical and mental wellness, we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick, and Holiday programs are available for you to rejuvenate with time off. We also provide pet insurance through the ASPCA. For your financial wellness, we offer a wide array of coverage, including Supplemental, Spousal, and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing Westin Baltimore as the employer of your future.
Equal Opportunity Employer:
Westin Baltimore is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
