Guest Services Representative
2 months ago
Position Overview
Key Responsibilities:
- Provide a warm welcome and engage with guests, ensuring smooth check-in and check-out processes.
- Accurately record all charges in a timely manner.
- Handle monetary transactions, including processing payments and providing change as needed.
- Possess a comprehensive understanding of Front Office operations and daily financial activities.
- Manage bookings, including room assignments, rate adjustments, and special guest requests.
- Be knowledgeable about hotel pricing structures, discounts, and reservation protocols.
- Assist with immediate booking requests and adhere to cancellation policies.
Work Environment:
Join a dynamic team at Remington Hotels, where we prioritize comfort and convenience for all our guests.
Candidate Profile:
Essential Qualifications:
- Exhibit a strong work ethic and self-driven attitude.
- Willingness to adapt to various work schedules, including evenings, weekends, and holidays.
- Collaborative team member dedicated to delivering outstanding guest experiences.
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