Business Operations Coordinator

10 hours ago

Dover, Delaware, United States ZenBusiness Full time
About the Role

We are seeking a highly organized and detail-oriented Business Services Coordinator to join our team at ZenBusiness. As a key member of our operations team, you will play a critical role in supporting our filing and compliance agents, ensuring the smooth execution of our business services.

Responsibilities
  • Provide administrative support, including customer and government agency correspondence, document management, and other department support functions.
  • Maintain and file all department records, including evidence, correspondence, and receipts, according to records management protocols and naming conventions.
  • Prepare and send mail via USPS and/or FedEx, as well as drop off documents at the Secretary of State office as needed.
  • Receive and process incoming mail and Federal Express, distributing them to the appropriate recipient(s).
  • Prepare and file CMRA Reports with the local USPS office quarterly.
  • Act as the main point of contact with the Delaware Secretary of State.
  • Manage Service of Process (SOP) documents, including accepting service, preparing documents for forwarding to clients, preparing rejection letters, and emailing copies of documents to clients as needed.
  • Scan documents and upload them to our company database.
  • Maintain a high level of professionalism with office staff, Processor Servers, clients, and other stakeholders.
  • Ensure Salesforce data integrity by updating Cases, Accounts, and other objects as instructed during and after each customer contact.
  • Stay up-to-date on product knowledge and take the initiative to expand industry knowledge.
Qualifications
  • High School Diploma, GED, or relevant industry experience.
  • Excellent written and verbal communication skills.
  • History and proven experience effectively prioritizing workload to meet objectives.
  • Experience with Salesforce or other CRM applications.
  • Excellent interpersonal communication skills.
  • Demonstrated ability to work independently.
  • Ability to adapt to ever-changing priorities with a positive and constructive attitude.
  • Comfortable with the pace, dynamic environment, and ambiguity of a rapidly growing tech startup, including cross-functional problem-solving and collaboration, process and system optimization, and new product and service launches.
  • Previous experience in an office environment.
Bonus Qualifications
  • Data Entry experience.
  • Adobe DC and Salesforce knowledge.
  • macOS and G-Workspace knowledge is a plus.
  • College degree preferred.
About ZenBusiness

We believe in staying connected and have a weekly "All Hands" meeting every week. We also have a social committee that hosts frequent events, including a virtual talent show, costume competitions, monthly lunch and learn series, Hackathons, and more.

We offer various benefits to employees and their dependents, including medical, vision, dental, disability, and life insurance, as well as parental and military leave. Other benefits include an employee assistance program, 401k + match, annual bonus, pet insurance, and RSUs. Paid parking* and 10 paid holidays are also provided.

We believe in diversity, equity & inclusion and celebrate the diversity of our teams, knowing that our products, services, and customers thrive best when we lean into and celebrate our differences.

Please check out our careers' page to learn more about our culture, benefits, and open opportunities.

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