Director of Business Operations Excellence

4 days ago


Dover, Delaware, United States HealthEdge Full time
About the Role

We are seeking a highly skilled and experienced Director, Business Operations Improvement to join our Global Professional Services team at HealthEdge. As a key member of our leadership team, you will play a pivotal role in driving the highest standards of delivery assurance across our services portfolio.

Key Responsibilities
  • Oversee the delivery assurance activities, ensuring that all projects are executed in accordance with established processes and best practices.
  • Maintain accountability for driving GPS investment initiatives that support the GPS Go-to-Market Strategy, Long-Term Financial Model (LTFM), and Annual Operating Plan (AOP).
  • Collaborate closely with GPS leaders and stakeholders to align delivery assurance activities with organizational goals and customer expectations.
  • Lead and mentor a team of professionals dedicated to transforming project delivery and enhancing service quality.
  • Analyze project performance data to identify trends, anticipate potential issues, and implement proactive solutions.
  • Foster a culture of continuous improvement, encouraging innovation and efficiency in project delivery processes.
  • Engage with clients and partners to reinforce HealthEdge's commitment to excellence in professional services.
  • Develop and implement a comprehensive transformation strategy that aligns with the organization's vision and SaaS delivery models.
  • Establishing metrics and KPIs to measure the effectiveness of transformation initiatives and service delivery.
  • Leading cross-functional teams to drive process improvements, leveraging technology to enhance service efficiency and customer satisfaction.
  • Partnering with sales and marketing teams to ensure that service offerings are well-integrated with the overall go-to-market strategy.
  • Overseeing change management processes to ensure smooth adoption of new practices and technologies across the organization.
  • Conducting regular reviews of service delivery frameworks to identify opportunities for innovation and competitive differentiation.
  • Collaborating with product development teams to align service delivery with product roadmaps and customer needs.
  • Ensuring compliance with industry standards and regulations relevant to SaaS service delivery.
  • Championing a customer-centric approach, ensuring that client feedback is incorporated into service improvement efforts.
Requirements
  • Bachelor's degree
  • Proven experience in a leadership role within a professional services environment, preferably in the healthcare technology sector.
  • Strong understanding of project management methodologies and best practices.
  • Excellent communication and interpersonal skills, with the ability to influence and engage at all organizational levels.
  • Demonstrated ability to drive strategic initiatives and manage complex, cross-functional projects.
  • A commitment to fostering an inclusive and collaborative work environment.

  • Operations Director

    4 weeks ago


    Dover, Delaware, United States Aptive Environmental Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as an Operations Director at Aptive Environmental. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our service centers, ensuring the delivery of high-quality services to our customers, and driving business...


  • Dover, Delaware, United States Delaware State University Full time

    Job SummaryThe Director of Custodial, Grounds and General Maintenance is a senior management position responsible for overseeing the daily operations of facilities management at Delaware State University. This role requires a strategic thinker with excellent leadership and communication skills to ensure the university's facilities meet and support daily...

  • Community Director

    3 weeks ago


    Dover, Delaware, United States YMCA of Delaware Full time

    About UsThe YMCA of Delaware is a leading non-profit organization dedicated to strengthening local communities through youth development, healthy living, and social responsibility. With a rich history dating back to 1891, we have established ourselves as a trusted partner in Delaware, serving over 100,000 people annually with an annual operating budget of...


  • Dover, Delaware, United States American Express Global Business Travel Full time

    Job SummaryWe are seeking a highly skilled Travel Program Specialist to join our team at American Express Global Business Travel. As a key member of our operations team, you will be responsible for the day-to-day management of our travel program, ensuring seamless execution and exceptional customer service.Key ResponsibilitiesTravel Operations Management:...

  • Executive Director

    4 weeks ago


    Dover, Delaware, United States Domino's Franchise Full time

    Exciting Career Opportunity at Domino's FranchiseWe are a locally owned Domino's franchise with two stores, and we are currently seeking responsible, friendly, and hard-working individuals to join our management team as an Executive Director. This hands-on position will provide you with comprehensive training from the ground up.If you have a natural...


  • Dover, Delaware, United States ZenBusiness Full time

    About the RoleWe are seeking a highly organized and detail-oriented Business Services Coordinator to join our team at ZenBusiness. As a key member of our operations team, you will play a critical role in supporting our filing and compliance agents, ensuring the smooth execution of our business services.ResponsibilitiesProvide administrative support,...


  • Dover, Delaware, United States ZenBusiness Full time

    About the RoleWe are seeking a highly organized and detail-oriented Business Services Coordinator to join our team at ZenBusiness. As a key member of our operations team, you will play a critical role in supporting our filing and compliance agents, ensuring the smooth execution of our business services.ResponsibilitiesProvide administrative support,...


  • Dover, Delaware, United States Delaware State University Full time

    Job SummaryThe Director of Custodial and Grounds Operations is responsible for ensuring that University facilities meet and support daily operational, administrative, and instructional program requirements. This position provides strategic planning, general management, professional direction, and leadership for all existing operational elements of...


  • Dover, Delaware, United States Blue Compass RV Full time

    Regional Human Resources DirectorBlue Compass RV is seeking a highly skilled Regional Human Resources Director to join our team. As a key member of our leadership team, you will play a critical role in aligning human resources strategy with our overall business goals.The Role:The Regional Human Resources Director will oversee HR operations across multiple...

  • Residence Director

    7 days ago


    Dover, Delaware, United States Delaware State University Full time

    Job Title: Residence DirectorDelaware State University is seeking a highly skilled and experienced Residence Director to join our team. As a key member of the Department of Housing and Residential Education, the Residence Director will be responsible for overseeing the daily operations of a residence hall, providing guidance and support to student staff, and...


  • Dover, Delaware, United States Genesis HealthCare - Dover, DE Full time

    Position Overview:The Clinical Operations Leader, also known as the Director of Nursing (DON), plays a pivotal role in managing the clinical functions of the designated Patient Care Operations Division (POD). This role encompasses not only the responsibilities of a Director of Nursing within a nursing facility but also the oversight of clinical practices....


  • Dover, Delaware, United States ZenBusiness Full time

    About the RoleZenBusiness is seeking a highly organized and detail-oriented Business Services Coordinator to support our rapidly growing team of filing and compliance agents.Key ResponsibilitiesProvide administrative support, including customer and government agency correspondence, document management, and other department support functions.Maintain and file...


  • Dover, Delaware, United States ZenBusiness Full time

    About the RoleZenBusiness is seeking a highly organized and detail-oriented Business Services Coordinator to support our rapidly growing team of filing and compliance agents.Key ResponsibilitiesProvide administrative support, including customer and government agency correspondence, document management, and other department support functions as...


  • Dover, Delaware, United States Genesis HealthCare - Dover, DE Full time

    Position OverviewThe Clinical Operations Lead Nurse is accountable for the clinical management of the designated nursing center, ensuring excellence in patient care and nursing practices. This role also encompasses responsibilities as a Director of Nursing, focusing on the leadership and administration of daily clinical operations.Key...

  • Executive Director

    8 hours ago


    Dover, Delaware, United States PrideStaff Full time

    Job Title: Executive Director - Non-Profit BranchLocation: Dover, DEFull-Time, ExemptSalary Range: $87,000 - $115,000Summary:The Branch Executive Director is responsible for the overall administration of the Branch, including fiscal management, financial development, program administration, personnel management, planning, and public relations. This role...


  • Dover, Delaware, United States Vertiv Full time

    Job SummaryThis role is responsible for driving business development, technical sales, and growth initiatives focused on electrical and general contractors in North America. The successful candidate will have a deep understanding of industry trends and be able to influence specifications and architectural designs.Key ResponsibilitiesFocus on key electrical...


  • Dover, Delaware, United States SERVPRO of Dover Stillwater Full time

    {"Job Title": "Business Development Representative", "Job Description": "Unlock Your Sales PotentialAre you a sales enthusiast with a passion for educating and building relationships? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a highly motivated Business Development Representative to join our team at SERVPRO of...


  • Dover, Delaware, United States Addus Homecare Full time

    Job Summary**Job Title:** Director of Nursing**Job Summary:** We are seeking a highly skilled and experienced Director of Nursing to lead our nursing services team at Addus Homecare. The successful candidate will be responsible for planning, organizing, and directing the overall operation of our nursing services in accordance with current federal, state, and...


  • Dover, Delaware, United States Randstad Full time

    About the RoleThe Vice President, Skills Trade is a key leadership position at Randstad, responsible for driving business growth and operational excellence in the skilled trade segment. This role requires a strategic thinker with a proven track record of delivering results in a fast-paced environment.Key ResponsibilitiesDevelop and execute business...


  • Dover, Delaware, United States Redner's Full time

    Are you passionate about fresh produce and customer service?As a Produce Department Director at Redner's, you will be responsible for overseeing the daily operations of the Produce Department to achieve sales and profit goals.Key Responsibilities:Collaborate with the Store Director to develop a localized merchandising strategy for the department.Implement...