Travel Program Specialist

4 days ago


Dover, Delaware, United States American Express Global Business Travel Full time
Job Summary

We are seeking a highly skilled Travel Program Specialist to join our team at American Express Global Business Travel. As a key member of our operations team, you will be responsible for the day-to-day management of our travel program, ensuring seamless execution and exceptional customer service.

Key Responsibilities
  • Travel Operations Management: Provide expert support to our clients, managing travel-related inquiries, critical issues, and policy compliance.
  • Travel Program Development: Collaborate with our clients to design and implement effective travel programs, driving business results and improving customer satisfaction.
  • Travel Data Analysis: Analyze travel data to identify trends, optimize spend, and provide actionable insights to our clients.
  • Client Relationship Management: Build and maintain strong relationships with our clients, understanding their needs and delivering tailored solutions.
  • Process Improvement: Continuously evaluate and improve our travel processes, ensuring efficiency, effectiveness, and compliance.
Requirements
  • Minimum 5 years of experience: In business travel, with a strong background in travel operations, customer management, and data analysis.
  • Excellent Communication Skills: Strong written and verbal communication skills, with the ability to effectively communicate with clients, colleagues, and stakeholders.
  • Technical Skills: Proficiency in travel-related technology, including online booking systems and reporting tools.
  • Analytical Skills: Strong analytical skills, with the ability to analyze complex data and provide actionable insights.
  • Problem-Solving Skills: Proven problem-solving skills, with the ability to think critically and creatively.
What We Offer

As a Travel Program Specialist at American Express Global Business Travel, you will have the opportunity to work with a talented team, develop your skills and expertise, and make a meaningful impact on our clients' business success.



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