Consumer Relations Associate
2 weeks ago
Customer Service Representative - Remote Position
Overview of the Role
- Serve as a key contact point between Hometown Health and its clients.
- Address inquiries, resolve complaints, and provide necessary information.
- Guide customers in accessing available resources and services.
- Collaborate with various departments in a courteous manner.
- Engage with colleagues, members, and providers to clarify issues and concerns.
- Recognize service-related challenges to enhance customer satisfaction.
Key Responsibilities
- Keep team members updated on customer feedback and requirements.
- Deliver information regarding plan benefits and policies.
- Respond to inquiries, complaints, and emails with professionalism.
- Provide assistance in the absence of supervisory staff.
Qualifications
- Proficient understanding of the English language.
- High school diploma is preferred.
- Experience in customer service or public relations is advantageous.
- Skilled in using Microsoft Office Suite.
- Capable of utilizing a computer for job-related tasks.
- Familiarity with group health benefits is a plus.
- Proficiency in Spanish is preferred.
Note
The job description provided accurately reflects the nature and scope of the position.
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