Client Relations Coordinator

2 weeks ago

Reno, Nevada, United States OneDigital Full time

Are you seeking to advance your career while remaining true to yourself in a workplace that values authenticity? At OneDigital, we are dedicated to empowering individuals to excel in their professional journeys and enhance their personal lives. Our mission revolves around fostering an environment where dreams are realized, significant goals are achieved, and everyone's true self is embraced.

We recognize that embarking on a new career path can be daunting. You might worry about fitting in, but we assure you that the era of conforming to gain acceptance is behind us. Diversity is celebrated here, and it is not an obstacle to success. If you desire a culture that prioritizes people, encourages growth, and is unwavering in its support for you, we invite you to explore this opportunity.

Position Overview:

The Client Relations Coordinator plays a vital role in supporting our team by facilitating group enrollments, managing renewal processes, and performing various administrative tasks aimed at enhancing operational efficiency and client satisfaction.

Key Responsibilities:

  • Attach applications to the relevant client files within Microsoft CRM.
  • Collaborate with internal teams and provide assistance to Account Managers and Benefits Consultants.
  • Handle incoming phone inquiries.
  • Prepare demographic data for new groups and renewals.
  • Act as a liaison for brokers regarding associated health plan renewals.
  • Create and distribute open enrollment materials, including benefits guidebooks and election forms.
  • Update and maintain files and templates as needed.
  • Ensure accurate maintenance of benefits records, including enrollment forms and plan documents.
  • Process and manage benefits enrollments, terminations, and changes, ensuring timely and accurate submissions.
  • Update our website and manage postings on our social media platforms.
  • Design marketing materials.
  • Assist with both onsite and offsite company events.
  • Support the team with ongoing projects.
Qualifications and Skills:
  • Exceptional attention to detail.
  • Positive and proactive attitude.
  • Self-driven, adaptable, and disciplined.
  • Ability to work independently as well as collaboratively within a team.
  • Excellent verbal and written communication skills.
  • Strong organizational capabilities.
  • Ability to thrive in a fast-paced work environment.
Education and Experience:
  • Minimum of 2 years of relevant work experience preferred.
  • Proficiency in Microsoft Office applications is required.
  • Previous experience in a broker agency or benefits administration firm is preferred.
  • Familiarity with insurance carrier websites is a plus.
  • Demonstrated success in customer service is preferred.
  • A high school diploma is required.
  • Experience with database applications is advantageous.
The typical base pay range for this role nationwide is $14 to $16 per hour.

Your base pay will be determined by your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles may qualify for variable compensation, commissions, and/or annual bonuses based on individual and company performance. We also provide eligible employees with health, wellness, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and comprehensive learning and development programs. Job-related expenses will be reimbursed according to company policy, and employees may enjoy various perks and discounts.

To learn more about our company, please visit our website.

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