Current jobs related to Patient Relations Advocate - Reno, Nevada - Renown Health

  • Patient Care Advocate

    6 days ago

    Reno, Nevada, United States Sevita Full time

    About the Role:We are seeking a dedicated and compassionate Patient Care Advocate to join our team at Sevita. As a Certified Nursing Assistant, you will play a vital role in providing quality of life-enhancing services to individuals with brain, spinal cord, and medically complex injuries, illnesses, and other challenges.Key Responsibilities:Monitor the...

  • Healthcare Advocate

    3 weeks ago

    Reno, Nevada, United States Renown Health Full time

    Job SummaryThe Community Health Worker is a vital role at Renown Health, responsible for supporting our patient and member populations with Social Determinants. This position requires excellent communication and interpersonal skills, as well as the ability to work effectively with diverse backgrounds and populations.Key ResponsibilitiesSupport the clinical...

  • Victim Advocate Supervisor

    2 weeks ago

    Reno, Nevada, United States City of Reno Full time

    Job SummaryThe City of Reno is seeking a highly skilled and experienced Victim Advocate Supervisor to lead our Victim Support Services team. As a key member of our department, you will be responsible for supervising, assigning, and reviewing the work of staff responsible for providing support to and serving as an advocate for the rights and protection of...

  • Grant Funded Victim Advocate

    7 days ago

    Reno, Nevada, United States City of Reno Full time

    Job SummaryWe are seeking a highly motivated and compassionate Grant Funded Victim Advocate to join our team at the City of Reno. The successful candidate will provide support to victims of crimes and serve as an advocate for their rights and protection.Key ResponsibilitiesProvide support to and serve as an advocate for the rights and protection of victims...

  • Transplant Donor Advocate

    7 days ago

    Reno, Nevada, United States Renown Health Full time

    Job SummaryThe Transplant Donor Navigator plays a critical role in supporting and advocating for individuals considering or committed to organ and tissue donation. This position ensures that potential donors and their families are fully informed, supported, and respected throughout the donation process.Key ResponsibilitiesAdvocate represents and advises the...

  • Social Care Advocate

    2 weeks ago

    Reno, Nevada, United States Best Buy Full time

    About the RoleWe are seeking a highly skilled Social Care Advocate to join our team at Best Buy Health. As a Social Care Advocate, you will play a critical role in enriching people's lives through technology and helping customers manage their health and wellbeing needs.Key ResponsibilitiesPerform telephonic outreach efforts to customers regarding health and...

  • Dental Assistant

    2 weeks ago

    Reno, Nevada, United States PDS Health Full time

    Unlock Your Potential as a Dental AssistantAt PDS Health, we're committed to creating a supportive environment where you can grow and develop as a skilled Dental Assistant. As a key member of our team, you'll have the opportunity to work alongside experienced professionals and gain valuable experience in modern dentistry.Key Responsibilities: Assist the...

  • Healthcare Advocate

    6 days ago

    Reno, Nevada, United States COMMUNITY HEALTH ALLIANCE Full time

    Job Summary: The Community Health Alliance (CHA) is seeking a Community Health Worker to improve patient outcomes related to social determinants of health. This role involves assisting patients in controlling and preventing chronic conditions, improving access to resources, and providing integrated and coordinated services across the continuum of...

  • Client Relations Specialist

    2 months ago

    Reno, Nevada, United States Patagonia Full time

    Role OverviewAs a Customer Support Advocate, your primary duty is to deliver outstanding service to our clients. You will be the face of our company, ensuring that every interaction is positive and impactful.Key ResponsibilitiesEngage proactively with customers to understand their needs and provide tailored solutions.Collaborate with the customer service...

  • Community Health Advocate

    2 weeks ago

    Reno, Nevada, United States COMMUNITY HEALTH ALLIANCE Full time

    Job SummaryThe Community Health Alliance (CHA) is seeking a skilled Community Health Worker to join our team of dedicated professionals. As a Community Health Worker, you will play a vital role in improving patient outcomes related to social determinants of health, improving access to resources, and assisting patients in controlling and preventing chronic...

  • Registered Nurse

    1 month ago

    Reno, Nevada, United States Renown Health Full time

    Job SummaryWe are seeking a compassionate and dedicated Registered Nurse to join our team at Renown Health. As a valued member of our healthcare family, you will have the opportunity to touch the lives of patients and their families every day.ResponsibilitiesProvide high-quality patient care and advocate for patients' needs and well-being.Collaborate with a...

  • Patient Care Technician

    3 weeks ago

    Reno, Nevada, United States DaVita Inc. Full time

    Join DaVita Inc. as a Patient Care TechnicianWe are seeking a compassionate and dedicated individual to join our team as a Patient Care Technician. As a PCT, you will play a vital role in providing safe, comfortable, and hygienic dialysis treatment to our patients.About the RoleThis is an exciting opportunity to start your career in the healthcare industry....

  • Patient Account Coordinator

    2 weeks ago

    Reno, Nevada, United States Reno Behavioral Healthcare Hospital Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Account Representative to join our team at Reno Behavioral Healthcare Hospital. In this role, you will be responsible for managing patient accounts, ensuring accurate and timely billing, and providing exceptional customer service to our patients and families.Key ResponsibilitiesVerify...

  • Ultrasound Technologist

    4 weeks ago

    Reno, Nevada, United States Health Advocates Network-Allied Full time

    Job Title: Ultrasound TechnologistHealth Advocates Network-Allied is seeking a skilled Ultrasound Technologist to join their team in Reno, Nevada.Job Description & RequirementsSpecialty: Ultrasound TechnologistDiscipline: Allied Health ProfessionalShift: 8 hours, nightsEmployment Type: TravelKey Responsibilities:Perform high-quality ultrasound examinations...

  • Radiation Therapist

    7 days ago

    Reno, Nevada, United States Akumin Full time

    About the Role:The Radiation Therapist will serve patients with high-quality care in a dynamic and supportive environment. This role requires a strong commitment to delivering exceptional patient experiences and ensuring the highest standards of treatment quality.Key Responsibilities:Deliver radiation treatment according to written prescription and treatment...

  • Radiation Therapist

    2 weeks ago

    Reno, Nevada, United States Akumin Full time

    Job Summary:The Radiation Therapist - Patient Care Specialist will provide high-quality patient care in a radiation oncology setting. This role requires a strong understanding of radiation therapy principles and the ability to work effectively in a team environment.Key Responsibilities:Deliver radiation treatment according to written prescription and...

  • Radiation Therapist

    6 days ago

    Reno, Nevada, United States Akumin Full time

    Job Summary:Akumin is seeking a skilled Radiation Therapist to join our team. As a Radiation Therapist, you will play a critical role in delivering high-quality patient care and ensuring the safe administration of radiation treatments.Key Responsibilities:Deliver radiation treatment according to written prescription and treatment plan, ensuring safety in...

  • Patient Care Technician Specialist

    2 weeks ago

    Reno, Nevada, United States DaVita Inc. Full time

    About the RoleWe are seeking a highly motivated and compassionate Patient Care Technician to join our team at DaVita Inc. As a Patient Care Technician, you will play a vital role in providing exceptional care to our patients with end-stage renal disease.Key ResponsibilitiesProvide direct patient care, including monitoring patients before, during, and after...

  • Ultrasound Specialist

    2 weeks ago

    Reno, Nevada, United States Health Advocates Network Full time

    Job Title: Echo CardiographerJob Summary:We are seeking an experienced Echo Cardiographer to join our team at Health Advocates Network. The successful candidate will have a minimum of 2 years of recent experience in echocardiography and hold relevant certifications, including ARRT and RDCS. Responsibilities: Conduct echocardiography procedures on adult...

  • Travel Echocardiography Specialist

    2 weeks ago

    Reno, Nevada, United States Health Advocates Network-Allied Full time

    Job Title: Echocardiography TechnologistHealth Advocates Network-Allied is seeking a skilled Echocardiography Technologist for a travel assignment in a dynamic healthcare setting.Job Summary:We are looking for a highly motivated and experienced Echocardiography Technologist to join our team. The ideal candidate will have a strong background in...

Patient Relations Advocate

2 months ago

Reno, Nevada, United States Renown Health Full time

Position Title: Customer Experience Specialist

Department: Service Excellence

Facility: Renown Health

Schedule: Full Time

Shift: Day

Category: Professional

Location: Reno, NV

Position Overview: This role acts as a liaison between Renown Health and the patients, families, and community members we serve. Reporting to the Manager of Customer Experience Loyalty, the Customer Experience Specialist is responsible for preparing incident reports, raising awareness, and facilitating the resolution of complaints and grievances to enhance the overall care experience and maintain a strong patient relationship with Renown Health.

Key Responsibilities:

  1. Advocate for patients and their families during various interactions with Renown Health.
  2. Manage complaints and grievances from the initial point of contact, ensuring thorough documentation, investigation, resolution, and communication with the patient.
  3. Provide immediate service recovery to patients and family members within the Renown Health System.
  4. Collaborate with other departments to identify opportunities for process improvements related to the patient-caregiver relationship.
  5. Coordinate the Renown Health Grievance Committee, overseeing the CMS compliant Grievance Resolution process.
  6. Equip leaders and staff with the necessary tools and training to achieve service objectives and continuously improve patient experience and service recovery instances.
  7. Support the Service Excellence team with special projects aimed at enhancing patient experience.
  8. Ensure compliance with government and agency regulations.

Nature and Scope: This position focuses on organizational performance in areas impacting patient-caregiver relations. It requires the ability to:

  • Simultaneously coordinate the investigation and resolution of patient issues or concerns.
  • Meet critical regulatory deadlines.
  • Demonstrate flexibility in working with all levels of leadership and staff.

Disclaimer: The description provided is not intended to be an exhaustive list of all responsibilities, skills, and efforts associated with the job. It aims to accurately reflect the general nature and level of the position.

Minimum Qualifications:

  • Education: Must possess working-level knowledge of the English language, including reading, writing, and speaking. A Bachelor's degree is preferred. Bilingual skills are a plus.
  • Experience: A minimum of three years of experience in customer service is preferred.
  • Licenses: None required.
  • Certifications: None required.
  • Computer Skills: Proficiency in Microsoft Office Suite, including Outlook, PowerPoint, Excel, and Word, is essential. Ability to utilize the computer for online learning requirements and access online forms and policies is necessary.