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Front Office Team Leader
2 months ago
Job Number
Job Category Rooms & Guest Services Operations
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
As a Front Desk Supervisor, you will be responsible for overseeing the front desk operations, ensuring that all guests receive a warm welcome and exceptional service. You will manage the check-in and check-out processes, confirming reservations, verifying guest identities, and assigning rooms. Your role will also involve handling guest inquiries and resolving any issues that may arise during their stay.
Key Responsibilities:
- Complete cashier and closing reports accurately in the system.
- Review shift logs and document important information.
- Coordinate with other departments to address guest requests and concerns.
- Sell accommodations to guests without reservations based on availability.
- Ensure that rates are consistent with market codes and document any exceptions.
- Maintain a clean and professional appearance, adhering to company policies.
- Welcome and acknowledge all guests, anticipating their needs and providing assistance as required.
- Develop and maintain positive working relationships with team members.
- Participate in training and mentoring staff to enhance their performance.
- Report any accidents or unsafe conditions to management.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Minimum of 1 year in a similar role.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None required.
At Marriott International, we are committed to fostering a diverse workforce and creating an inclusive culture. We value non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Join us at AC Hotels, where attention to detail is paramount. Our team members are dedicated to providing a remarkable experience for our guests, ensuring that every aspect of their stay is handled with care and precision. If you have a passion for hospitality and a desire to make a difference, we invite you to explore career opportunities with us.