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Front Office Representative

2 months ago

Miami Beach, Florida, United States Loews Hotels Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Office Agent to join our team at Loews Hotels. As a Front Office Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities

  • Guest Registration and Check-In/Check-Out
    • Welcome and register guests in a friendly, professional, and efficient manner, assigning rooms that meet their special requests.
    • Obtain necessary credit and payment information from guests.
  • Front Desk Operations
    • Provide check cashing and foreign currency conversion services for hotel guests.
    • Coordinate with other hotel departments to satisfy guest requests.
    • Provide detailed information about hotel facilities and operating hours.
  • Customer Service
    • Adhere to all Loews Hotels Star Service Standards.
    • Sell rooms in accordance with Front Desk sales strategies.
    • Receive and transmit guest messages.
    • Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies.
  • Housekeeping and Maintenance
    • Maintain the cleanliness and excellent condition of equipment and work area.
    • Maintain proper stock of all supplies in the Front Office.
  • Emergency Procedures
    • Execute emergency procedures in accordance with hotel standards.
    • Notify appropriate individuals and departments of any problems or unusual matters of significance.
  • Teamwork and Communication
    • Promote and apply teamwork skills at all times.
    • Comply with all hotel standards, policies, and rules.
    • Comply with safety regulations and procedures.
    • Remain current on hotel information and changes.

Requirements

  • General knowledge of hotel departments.
  • Excellent communication skills - oral and written.
  • Excellent guest service skills.
  • Knowledge of computer programs utilized in property management.
  • Able to work a flexible schedule, including weekends and holidays.
  • Must be able to stand for an eight-hour shift.