Member Engagement Supervisor
2 weeks ago
Overview:
At Retro Fitness, we pride ourselves on delivering a straightforward and supportive approach to assist our community in reaching their fitness aspirations.
Weekend Availability Required
Role Summary:
The Member Engagement Supervisor is responsible for ensuring that members receive exceptional service and access to top-notch facilities. This position involves leading, inspiring, and managing a dedicated team to meet the club's financial objectives as outlined in the annual budget. The ideal candidate will demonstrate the ability to motivate, supervise, and coordinate the activities of staff focused on fulfilling our members' needs.
Experience Requirements:
- Preferred: 4-year college degree or relevant business experience.
- Minimum: 1 year of management experience.
Schedule Requirements:
- This role necessitates a Friday-Tuesday work schedule, which may vary, with a focus on weekend performance.
Skill Requirements:
- Exceptional written and verbal communication skills.
- Strong organizational capabilities.
- Proven leadership abilities.
- Effective administrative skills.
- Outstanding customer service orientation.
- Proficient computer skills.
Key Responsibilities:
Operations:
- Assist the General Manager and Membership Services team in achieving daily, monthly, and annual membership targets.
- Collaborate with club support functions including Fitness, Sales, and Operations.
- Address member complaints efficiently and tactfully, adhering to club procedures.
- Foster a professional and welcoming environment that enhances service quality for members and staff.
- Ensure the club adheres to brand standards for cleanliness, maintenance, safety, and security.
- Promptly address visible maintenance issues and ensure proper signage is displayed.
- Oversee the completion of opening/closing checklists, logs, and cleaning tasks.
- Communicate and enforce club policies and procedures to staff.
- Achieve personal training revenue goals and facilitate integration of Personal Training services into sales presentations.
Sales:
- Meet revenue targets across various profit centers, including:
- Membership
- Training
- Retail & Merchandising
- Monitor flagged check-ins to boost revenue and minimize collections.
- Ensure continuous prospecting and generation of new member leads.
- Educate staff on club programs, facilities, and equipment.
- Demonstrate the ability to enhance revenue per member.
Compensation: $25.00 per hour
With over 120 gyms currently operational or in development across the United States, Retro Fitness provides a diverse range of fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness caters to all fitness levels. Our gyms feature top-tier equipment and services, including the Retro Blends Smoothie Bar and a variety of amenities designed to keep members feeling accomplished and rejuvenated.
Under the leadership of our new CEO, Andrew Alfano, Retro Fitness is on a growth trajectory with an exciting new strategic vision. We invite you to consider being part of this journey.
This franchise is independently owned and operated. All hiring decisions will be made by the management of this franchise. Inquiries regarding employment should be directed to the franchise location.
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