Employment Services Supervisor
2 weeks ago
Supported Employment Manager
The Arc of Palm Beach County Inc. is a vibrant nonprofit organization dedicated to serving individuals with intellectual and developmental disabilities. Our committed team works tirelessly to empower over 3,500 individuals to achieve their fullest potential in various aspects of life.
Role Summary:
This role reports directly to the Director of Career Development. The Supported Employment Manager is tasked with overseeing and guiding the Employment Specialists to ensure effective service delivery and adherence to the program model.
In collaboration with the Director of Career Development, this position will assist Employment Specialists in providing services that align with the program's goals and outcomes.
This role requires collaboration with various internal and external stakeholders to ensure that services are tailored to meet the unique needs of each client.
Key Responsibilities:
- Assist the Director of Career Development in maintaining quality assurance and compliance within the program framework.
- Supervise the execution of the program model to uphold curriculum integrity and fidelity.
- Ensure that Employment Specialists receive comprehensive training and ongoing professional development.
- Manage a team of up to eight (8) members within the Career Development Department, providing both administrative oversight and field support.
- Act as a knowledgeable consultant for Employment Specialists during client evaluations and reviews.
- Maintain accurate data for internal reporting purposes.
- Conduct monthly reviews of records for each team member in line with departmental policies.
- Perform field observations to ensure adherence to departmental standards.
- Provide backup support for client caseloads during staff absences.
- Facilitate the onboarding and training of new Employment Specialists.
- Complete all mandatory program training sessions.
- Demonstrate a collaborative work ethic that fosters a high-performance environment.
- Exhibit professionalism and ethical behavior consistently, promoting a respectful workplace.
- Communicate effectively in both written and verbal formats, ensuring clarity and understanding.
- Encourage open dialogue among team members to enhance collaboration and decision-making.
- Utilize proactive problem-solving skills to address challenges creatively.
- Implement best practices and suggest improvements to optimize workflow.
- Meet the physical demands of the position as required.
- Perform additional duties as assigned by the President/CEO.
Qualifications:
- Exceptional verbal and written communication abilities.
- Strong interpersonal and negotiation skills.
- Excellent organizational capabilities and attention to detail.
- Proficient time management skills with a track record of meeting deadlines.
- Robust analytical and problem-solving skills.
- Proven leadership and supervisory experience.
- Flexibility to adapt to the evolving needs of the organization.
- Ability to prioritize and delegate tasks effectively.
- In-depth knowledge of employment laws and regulations.
- Proficient in Microsoft Office Suite or similar software.
- Maintain a professional demeanor at all times.
- Build and sustain effective relationships with team members and external partners.
- Identify issues, evaluate solutions, and make informed recommendations.
- Work collaboratively within a diverse team, demonstrating cultural sensitivity.
Education and Experience:
A Bachelor's degree in Human Services, Social Work, Business Administration, or a related field is required; a Master's degree is preferred. A minimum of five (5) years of experience in employment services, workforce development, or human resources is essential.
Physical Requirements:
- Ability to remain stationary for 50% of the time.
- Capability to move and position oneself for inspections and observations.
- Occasional lifting of boxes weighing up to 25 pounds.
Benefits:
- Comprehensive Medical Insurance
- Complimentary Dental and Vision Insurance
- Paid Life Insurance and Disability Coverage
- Additional Paid Time Off
- Holiday, Vacation, and PTO
- Retirement Savings Plan
- Referral Bonuses
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