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Customer Engagement Specialist
2 months ago
Company Overview: Innova Solutions is a leading provider of strategic technology and business transformation solutions, employing a diverse workforce globally.
Position Overview: We are seeking a dedicated Customer Service Representative to join our team.
Role Type: Fulltime/Contract
Location: Hybrid Role
Contract Duration: 12 Months (Temp to Perm)
Key Responsibilities:
- Deliver comprehensive analytics and reporting services aimed at enhancing and automating client processing systems while managing moderate to complex client inquiries.
- Provide direct consultation to various organizational units to ensure prompt service delivery and effective issue resolution.
- Engage in product development and enhancement initiatives, as well as system testing, to maintain the efficiency of high-value transaction processing.
- Address intricate problems by leveraging a deep understanding of system intricacies, combining area expertise with industry standards to deliver solutions to both internal and external clients.
- Support junior client processing roles and may oversee the allocation and review of team members' work.
- May take on specific supervisory responsibilities, including training and approval processes.
- Contribute to the achievement of team objectives, requiring a Bachelor's degree or equivalent experience, with a preference for candidates possessing 5-7 years of relevant work experience.
- Experience in brokerage processing is advantageous.
Compensation and Benefits:
Pay Range: $25 per hour, with variations based on education, experience, location, and specific job duties.
Benefits Include: Medical and pharmacy coverage, dental and vision insurance, 401(k), health savings account (HSA), flexible spending account (FSA), life insurance, pet insurance, short-term and long-term disability, accident and critical illness coverage, legal protection, sick leave, and other paid leave options.
Innova Solutions Commitment: We are an Equal Opportunity Employer, dedicated to fostering a diverse and inclusive workplace free from discrimination and harassment.
