Security Operations Supervisor

2 weeks ago

Anaheim, California, United States Securitas Inc. Full time

JOB SUMMARY:
Oversees security operations across various locations. Conducts inspections to ensure adherence to established protocols. Provides coaching and training to staff members. Executes administrative tasks as required by the branch. Responds to incidents and may offer coverage as necessary.

Distinguishing Characteristics:
The primary responsibility is the supervision of Security Personnel.

ESSENTIAL FUNCTIONS:

  • The functions outlined represent the core purpose of this role. Specific duties may vary and will be documented separately. Employees may not be required to perform all functions listed. Additional responsibilities may be assigned, and functions may be adjusted based on business needs.
  • All assigned duties are considered essential unless they are unrelated to the functions listed, in which case they are classified as non-essential.
  • Employees are accountable for their job performance. Performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed here.
  • Employees must be knowledgeable of and adhere to safe work practices and company policies related to job safety, including safety regulations. Employees are required to report unsafe working conditions to their superiors.
  • All functions must be performed in an honest, ethical, and professional manner, in compliance with applicable company policies. In cases of uncertainty regarding company policies, employees should seek clarification from their superiors.
  • Supervises Security Personnel and/or other assigned staff; ensures high-quality service delivery; evaluates service quality and initiates corrective actions as needed.
  • Engages with branch management and/or client representatives for updates and to address any issues; supports client onboarding; contributes to security planning, assessments, and surveys; reviews operational guidelines and communicates changes to relevant personnel.
  • Participates in and collaborates with branch management on the orientation, training, development, and retention of skilled staff; ensures respectful treatment of all staff members.
  • Assigns and directs tasks; provides coaching and enforces disciplinary actions when necessary; supports staff in fulfilling their responsibilities; escalates issues to branch management as appropriate.
  • Maintains a professional environment in compliance with applicable laws, regulations, policies, and procedures; ensures staff members understand and adhere to these standards.
  • Communicates and coordinates with branch management regarding scheduling, staffing, equipment, record-keeping, and related matters to ensure seamless service delivery; meets with branch management and other supervisors to discuss customer service, initiatives, personnel matters, and related issues.
  • Inspects client locations as assigned to ensure adequate coverage and compliance with operational guidelines; engages with client representatives to ensure satisfaction with services rendered; fills vacant positions as necessary.
  • Reviews required reports for accuracy and timeliness; assists in preparing and submitting payroll and billing information.
  • Performs related tasks and duties as required for the assignment.

MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and preferred based on the nature of the position.

MINIMUM HIRING STANDARDS:

  • Must be at least 18 years of age.
  • Must possess a reliable means of communication (e.g., pager or phone).
  • Must have reliable transportation (public or private).
  • Must have the legal right to work in the United States.
  • Must be able to speak, read, and write English.
  • Must have a High School Diploma or GED.
  • Must be willing to participate in the Company's pre-employment screening process, including drug screening and background checks.

Education/Experience:
High School Diploma or G.E.D.

and 2 years of relevant experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.


Competencies (as demonstrated through experience, training, and/or testing):

  • May be required to hold and maintain any applicable state, county, and municipal licenses for Security Personnel.
  • Knowledge of security operations and procedures.
  • Knowledge of supervisory practices and procedures.
  • Ability to provide positive direction and motivate performance.
  • Understanding of various security and safety devices and controls.
  • Ability to learn quickly and follow instructions provided in written, oral, or diagrammatic form.
  • Ability to manage and maintain scheduling assignments.
  • Ability to work effectively as part of a team.
  • Ability to maintain professional composure in unusual circumstances.
  • Courteous telephone manner.
  • Ability to adapt to different sites and changes in operational procedures.
  • Ability to write routine correspondence, including logs and reports.
  • Good organizational skills.
  • Strong customer service and results orientation.
  • Strong interpersonal skills, with the ability to interact effectively with clients across diverse cultures.

WORKING CONDITIONS
(Physical/Mental Demands):

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.

In addition to other demands, the job requires:

  • Maintaining composure when dealing with authorities, executives, clients, staff, and the public, occasionally under urgent conditions and in pressure situations.
  • Exposure to stressful situations, such as managing individuals in unauthorized areas.
  • Compliance with company standards for background checks, substance testing, and behavioral selection surveys, along with any mandatory licensing requirements.
  • Directing and managing staff positively.
  • Potential for overtime work without prior notice.
  • Ability to handle multiple tasks simultaneously.
  • Basic computer usage and operating controls.
  • Clear communication abilities for observing and reporting incidents.
  • Frequent sitting, standing, and walking, which may be required for extended periods, including climbing stairs and traversing uneven terrain.
  • Occasional reaching, stooping, kneeling, crouching, and crawling.
  • Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
  • Ability to see, hear, speak, and write clearly to communicate effectively.
  • May require vehicle use for job duties.
  • Potential exposure to inclement weather or conditions requiring protective gear and awareness of personal safety.
  • May involve handling sensitive and confidential information.
EOE/M/F/Vet/Disabilities

About Us

Securitas employees come from diverse backgrounds, bringing unique skills and perspectives. United by our common purpose, we provide the security needed to protect our clients' assets and personnel.

Our core values - Integrity, Vigilance, and Helpfulness - are represented by the three red dots in the Securitas logo.


Our Company Mission:


Securitas' mission is to safeguard homes, workplaces, and communities by delivering the security services necessary to protect their assets, ensure the safety of their people, and maintain their operational capabilities.


Our Values:


Securitas' core values - Integrity, Vigilance, and Helpfulness - form the foundation for our employees to build trust with customers, colleagues, and the community.


Integrity:
Securitas employees are honest and trusted by customers to protect their premises and valuables.

We uphold integrity and create an open environment for employees and customers to express opinions and report concerns.


Vigilance:
Being observant and proactive. A Securitas employee is always alert and often notices details that others may overlook.

Their vigilance is crucial for identifying potential risks or incidents on our customers' premises.


Helpfulness:


In our ongoing commitment to safety, Securitas employees are always prepared to assist in incidents requiring intervention, regardless of direct job responsibilities.

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