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Retail Operations Supervisor

2 months ago

Anaheim, California, United States Quick Quack Car Wash Full time

Retail Operations Supervisor

Location: Anaheim, CA

Employment Type: Part Time to Full Time

Experience Level: Mid Level

Job Overview

This role is an exciting opportunity for a driven leader who is eager to take on the responsibilities of managing a retail establishment. The successful candidate will oversee sales, recruitment, training, and management while holding full accountability for profit and loss. This position requires a commitment to delivering exceptional customer service and creating a high-quality shopping experience.

Key Responsibilities:

  • Recruit and maintain a talented team.
  • Dedicate time to assist each team member in achieving their personal and professional aspirations.
  • Provide ongoing performance feedback, fostering skill enhancement.
  • Continuously seek to improve leadership capabilities.
  • Drive revenue growth.
  • Ensure a clean and safe environment for both staff and customers.
  • Engage in outdoor activities with the team while coaching and inspiring colleagues.
  • Deliver memorable customer experiences.
  • Ensure adherence to all policies and procedures through regular training and meetings.
  • Manage disciplinary actions and terminations in accordance with company policy.
  • Train and develop team members in all facets of the business, including service, cashiering, and safety protocols.
  • Oversee team productivity, breaks, and daily scheduling.
  • Monitor financial performance and contribute to achieving financial targets.
  • Handle daily cash deposits and manage inventory effectively.
  • Maintain cleanliness and organization of the location, delegating tasks as necessary.
  • Assist customers in locating products, resolving issues, and providing information.
  • Perform additional duties as assigned.

Qualifications:

  • Strong leadership and communication abilities.
  • Proven track record in developing team members and leaders.
  • Self-motivated and results-oriented.
  • Excellent customer service aptitude.
  • Experience in leading a membership-based model is preferred.
  • Familiarity with managing a preventative maintenance program is a plus.
  • Ability to read, count, and write accurately.
  • Willingness to work flexible hours, including weekends and holidays.
  • Maintain a professional appearance in line with company standards.
  • Minimum of 2 years of experience in a high-performing retail environment.
  • Proficient in hiring, training, and mentoring team members.
  • Experience in managing costs, expenses, and scheduling.
  • Ensure that the location meets company standards for branding, cleanliness, and product quality.
  • Familiarity with profit and loss statements.
  • Retail experience is preferred.
  • High school diploma or equivalent; college degree is a plus.
  • Ability to stand for extended periods and operate cash register or related equipment.
  • Capability to lift up to 15 pounds.
  • Valid driver's license required.

Work Environment:

The role involves working outdoors in a loud environment due to equipment operations. The individual will be active and engaged in physical tasks, including lifting, bending, reaching, and stooping.