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Supervisor Call Center Operations Specialist

2 months ago


Anaheim, California, United States Providence Service Full time
About the Role

We are seeking a highly skilled and experienced Supervisor Call Center Operations Specialist to join our team at Providence Service. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our Support Services department, with a strong emphasis on customer service supervision.

Key Responsibilities
  • Oversee the day-to-day operations of the Support Services department, ensuring compliance with regulatory requirements and company policies.
  • Provide guidance and support to team members, promoting a culture of excellence and customer satisfaction.
  • Develop and implement process improvements to enhance efficiency and productivity.
  • Collaborate with cross-functional teams to achieve business objectives and goals.
Requirements
  • 3+ years of experience in a leadership or supervisory role, preferably in a customer-facing environment.
  • Proven track record of success in process improvement and team management.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
Preferred Qualifications
  • 5+ years of experience in a claims examining or customer service role, preferably in a healthcare or insurance industry setting.
  • Experience with process improvement methodologies, such as Lean or Six Sigma.
  • Knowledge of regulatory requirements, such as HIPAA and AB1455.
What We Offer

As a valued member of our team, you will have access to a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement savings plan with employer matching. You will also have opportunities for professional growth and development, as well as a collaborative and supportive work environment.