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Customer Service Operations Supervisor

2 months ago

Anaheim, California, United States Providence Service Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Operations Supervisor to join our team at Providence Service. As a key member of our Support Services department, you will be responsible for overseeing the day-to-day operations of our team, ensuring that we provide exceptional customer service to our clients.

Key Responsibilities
  • Oversee the day-to-day operations of the Support Services department, ensuring that all tasks are completed efficiently and effectively.
  • Provide guidance and support to team members, helping them to develop their skills and knowledge.
  • Develop and implement processes and procedures to improve customer service and team productivity.
  • Collaborate with other departments to ensure that our services are aligned with the needs of our clients.
  • Monitor and report on key performance indicators, identifying areas for improvement and implementing changes as needed.
Requirements
  • 3 years of experience in a customer service or claims examining role, with a strong understanding of HIPAA and AB1455.
  • 2 years of experience in a leadership or supervisory role, with a proven track record of success.
  • Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders.
Preferred Qualifications
  • 5 years of experience in a medical or institutional claims examining role, with a strong understanding of claims processing.
  • Experience with Access, Teleform, and IDX systems.
Why Work for Providence Service?

We offer a comprehensive benefits package, including a retirement 401(k) Savings Plan with employer matching, health care benefits, life insurance, disability insurance, time off benefits, and much more. Our team is dedicated to providing exceptional customer service, and we are committed to creating a positive and inclusive work environment.