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Hotel Operations Supervisor

2 months ago

Anaheim, California, United States Marriott International Inc Full time

Additional Information

Job Number: Not Specified

Job Category: Rooms & Guest Services Operations

Schedule: Full-Time

Position Type: Management

JOB SUMMARY

The Hotel Operations Supervisor plays a pivotal role in ensuring the seamless functioning of various departments within the hotel, including Front Office, Housekeeping, Food and Beverage, and Maintenance. This position is dedicated to enhancing both guest and employee satisfaction while optimizing departmental financial performance. The supervisor will ensure adherence to established standards and procedures, guiding the team towards achieving property objectives.

CANDIDATE PROFILE

Education and Experience:

- High school diploma or GED with a minimum of 4 years of experience in guest services, front desk, or related fields.

- Alternatively, a 2-year degree in Hotel Management, Hospitality, Business Administration, or a related discipline, along with 2 years of relevant experience.

CORE WORK ACTIVITIES

Supporting Operations Team:

- Communicates departmental goals effectively to ensure alignment with guest satisfaction and productivity.

- Analyzes employee and guest feedback to develop strategies for improvement and capitalize on strengths.

- Empowers team members to meet expectations through training and support.

- Demonstrates leadership qualities by showcasing confidence, energy, and enthusiasm.

- Guides employees in understanding and exceeding guest expectations.

Supporting Property Operations:

- Implements property-specific recovery plans to enhance guest satisfaction.

- Publishes guest feedback results promptly, including comment cards and letters.

- Addresses employee concerns proactively, maintaining a professional and courteous environment.

- Regularly communicates goals and performance updates to the team.

- Conducts one-on-one meetings with staff to foster open communication.

Managing Guest Experience:

- Provides exceptional customer service by being approachable and available to guests.

- Takes initiative in resolving guest issues promptly and professionally.

- Ensures all team members uphold hospitality standards consistently.

Assisting in Profitability Management:

- Collaborates on annual quality audits with management.

- Maintains an effective key control program.

- Analyzes financial reports and performance data to inform decision-making.

Conducting Human Resources Activities:

- Participates in the hiring process and ensures thorough onboarding for new team members.

- Supports team supervisors in the recruitment process.

- Ensures that new hires receive comprehensive orientation in a timely manner.