Guest Services Supervisor

2 weeks ago


Anaheim, California, United States Hostmark Hospitality Full time

Front Desk Supervisor

Hostmark Hospitality

Your focus is on people. You recognize that your department serves as a vital, often initial, point of contact for guests. Your exceptional skills and innate ability to cultivate relationships ensure that your team is always prepared. You excel at managing schedules, understanding group arrivals, and staffing efficiently while prioritizing operational effectiveness.

As a Front Desk Supervisor, your responsibilities will include:

1. Overseeing front desk personnel to guarantee an exceptional guest experience and seamless front desk operations. You will actively assist guests at the front desk, leveraging your comprehensive knowledge of the property layout to guide them and address inquiries.

2. Fostering an environment where enthusiastic individuals are motivated to join, learn, excel, and progress. You will manage a diverse team of dedicated desk agents by setting an example, providing training, and offering support throughout their employment journey.

3. Monitoring workflow, room availability, and group activities while effectively communicating relevant information to enhance interdepartmental efficiency and overall productivity.

4. Assisting with security measures by ensuring that cashier reports are accurate, verifying banks and deposits, and monitoring key control.

Qualifications:

A high school diploma or equivalent is required, along with one to two years of supervisory experience in hospitality or a customer service-related role. Excellent verbal and written communication skills in English are essential, and proficiency in a second language is advantageous. Familiarity with hotel property management systems is expected, as well as the ability to manage cash or credit transactions. Proficiency in Microsoft Office and Excel is required, along with knowledge of general office equipment and cash register operations.

We are an equal opportunity employer. All applicants will be considered for employment regardless of age, color, creed, race, religion, sex, sexual orientation, gender, gender identity and/or expression, genetic information, marital status, national origin, veteran or disability status, or any other characteristic protected by federal, state, or local law. Reasonable accommodations will be provided for qualified individuals with disabilities. Our locations maintain a drug-free environment, and background checks are required prior to employment.



  • Anaheim, California, United States Hostmark Hospitality Full time

    Guest Services SupervisorHostmark HospitalityIn the hospitality industry, the essence lies in exceptional service. As a Guest Services Supervisor, you recognize that your role is pivotal, often serving as the initial point of contact for guests. Your expertise in building relationships ensures that your team is always prepared to deliver outstanding service....


  • Anaheim, California, United States Lodging Dynamics Full time

    Position: Lodging Dynamics is seeking a Front Office Supervisor: Responsible for overseeing the daily operations of the front office, ensuring that all guest accommodations and communal areas are maintained to the highest standards of cleanliness and functionality. Key Responsibilities: Conduct regular inspections of guest rooms and public spaces to...


  • Anaheim, California, United States Aimbridge Hospitality Full time

    Job OverviewThe Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also tasked with optimizing room revenue and occupancy rates.Key...


  • Anaheim, California, United States Hostmark Hospitality Full time

    Front Desk SupervisorHostmark HospitalityYour focus is on people. You recognize that your department serves as a vital, often initial, point of contact for guests. Your exceptional skills and innate ability to cultivate relationships ensure that your team is always prepared. You excel at managing schedules, understanding group arrivals, and staffing...


  • Anaheim, California, United States Aimbridge Hospitality Full time

    Job OverviewThe Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also focused on optimizing room revenue and occupancy rates.Key...


  • Anaheim, California, United States Lodging Dynamics Full time

    Position Overview: As a Front Office Supervisor at Lodging Dynamics, you will play a pivotal role in ensuring the highest standards of guest satisfaction. Key Responsibilities:Conduct regular inspections of all guest accommodations and communal areas to guarantee cleanliness and maintenance.Assist in managing operational costs and reducing waste across all...


  • Anaheim, California, United States Holiday Inn & Suites Anaheim Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Holiday Inn & Suites Anaheim. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest ServiceImmediately greet guests...


  • Anaheim, California, United States Lodging Dynamics Full time

    Position: Lodging Dynamics is seeking a Front Office Supervisor: As a key member of our team, you will be responsible for overseeing the daily operations of the front office. Your role will include:Conducting regular inspections of guest accommodations and communal areas to maintain high cleanliness standards.Assisting in the management of operational costs...


  • Anaheim, California, United States Wincomehospitality Full time

    Job Summary:We are seeking a highly skilled and experienced Guest Service Ambassador to join our team at Wincome Hospitality. As a Guest Service Ambassador, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Welcome guests in a warm and enthusiastic...


  • Anaheim, California, United States Wincomehospitality Full time

    Position Overview:At Wincome Hospitality, we are committed to providing exceptional service to our guests. As a Valet Service Associate, you will play a crucial role in ensuring a seamless experience for our visitors. Your responsibilities will include overseeing the valet cashier desk and ensuring that all guests are treated with the utmost courtesy and...


  • Anaheim, California, United States Wincomehospitality Full time

    Position Overview:At Wincomehospitality, we invite you to explore a role where you can truly enhance the experience of our guests. As a Front Desk Agent, you will play a vital role in ensuring a seamless and welcoming environment for all visitors.Key Responsibilities:Manage the complete check-in and check-out process for guests, ensuring accuracy and...


  • Anaheim, California, United States Lodging Dynamics Full time

    Position Overview:As a vital member of our team, the Front Desk Agent plays a crucial role in delivering exceptional customer service to our guests. Key Responsibilities:1. Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.2. Manage check-in and check-out processes efficiently, maintaining accuracy in guest records.3. Address...


  • Anaheim, California, United States Lodging Dynamics Full time

    Position Overview:As a vital member of our team, the Front Desk Agent plays a crucial role in delivering exceptional service to our guests. Key Responsibilities:1. Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.2. Manage check-in and check-out processes efficiently, maintaining accurate records.3. Address guest inquiries and...


  • Anaheim, California, United States Wyndham Hotels & Resorts Full time

    Job Summary:The Guest Services Representative is responsible for providing exceptional customer service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key Responsibilities:Provide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyProcess guest...


  • Anaheim, California, United States Lodging Dynamics Full time

    Position Overview:As a vital member of our team, the Front Desk Agent plays a crucial role in ensuring a seamless guest experience. Key Responsibilities:1. Welcome guests with a warm and friendly demeanor, providing them with essential information about the hotel and its amenities.2. Manage check-in and check-out processes efficiently, ensuring accuracy in...


  • Anaheim, California, United States SpringHill Suites Anaheim Full time

    Position Overview:The Guest Services Representative plays a crucial role in providing a warm welcome and exceptional service to guests throughout their stay. This position involves managing guest registrations, handling reservations, and performing concierge duties to ensure a memorable experience. The ideal candidate will deliver courteous and efficient...


  • Anaheim, California, United States SpringHill Suites Anaheim Full time

    Job Overview:The Front Desk Agent plays a crucial role in ensuring a welcoming and efficient experience for all guests. This position is responsible for greeting and registering guests, providing exceptional service throughout their stay, and managing the guest's account upon departure. Key duties include guest registration, reservation management, and...


  • Anaheim, California, United States SpringHill Suites Anaheim Full time

    Job Overview:The Guest Services Representative plays a crucial role in providing a warm welcome and exceptional service to guests throughout their stay. This position involves managing guest registrations, handling reservations, and performing concierge duties while ensuring a seamless experience from check-in to check-out.Key Responsibilities:Welcome and...


  • Anaheim, California, United States Marriott International Inc Full time

    Job OverviewPOSITION SUMMARY At Marriott International, we are dedicated to providing our guests with an exceptional experience that goes beyond just check-in and check-out. Our Guest Services Coordinators are key players in crafting memorable and unique stays for our visitors. These specialists take the initiative to offer a comprehensive range of services...


  • Anaheim, California, United States SpringHill Suites Anaheim Full time

    Position Overview:The Guest Services Representative plays a vital role in ensuring a welcoming atmosphere for all visitors. This position is focused on providing exceptional service to guests throughout their stay, from the moment they check in until they depart. Key responsibilities include managing guest registrations, handling reservations, and performing...