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Front Office Operations Supervisor

2 months ago

Anaheim, California, United States Pacifica Hotels Full time

Front Office Operations Supervisor

Job Category: Hotel Management and Administration

Job Overview

Pacifica Hotels is currently seeking a dedicated Front Office Operations Supervisor. This position is pivotal in ensuring the seamless and effective daily operations of the hotel’s front desk.

Key Responsibilities:

  • Adhere to the established health and safety protocols to guarantee the well-being and comfort of both team members and guests.
  • Utilize appropriate Personal Protective Equipment (PPE) as required by property-specific guidelines.
  • Maintain a warm, friendly, and professional demeanor at all times while delivering personalized service to hotel patrons.
  • Communicate efficiently with guests and fellow team members to foster a collaborative environment.
  • Exhibit proficiency in all Guest Service systems and processes.
  • Supervise, train, mentor, and retrain the Guest Service Team on systems, procedures, and guest engagement.
  • Oversee and ensure accountability in all facets of Guest Service Team performance, managing all front office activities during scheduled shifts.
  • Monitor and adjust room availability status, ensuring accurate filing of registration cards, reservations, and other pertinent documentation.
  • Manage and oversee the hotel’s social media presence.
  • Maintain excellent guest relations by staying informed about all in-house and local events to provide timely and knowledgeable responses to inquiries.
  • Contribute to and uphold established communication channels, such as departmental logbooks, to enhance operational efficiency.
  • Assist the front office team to optimize overall departmental and hotel performance.
  • Perform additional duties as assigned or deemed necessary by management.

Note: Management retains the discretion to modify the responsibilities of this position at any time.

Benefits:

We offer a comprehensive benefits package including Medical, Dental, and Vision Insurance, a 401k plan, and Vacation and Sick Leave. Team members are also encouraged to explore sister properties and enjoy exclusive rates for leisure stays.

Qualifications:

Skills:

Strong command of the English language, both spoken and written.

Experience:

A minimum of two years of hotel experience in a Front Desk Agent or Supervisor role, or equivalent progressive front desk responsibilities.

Licenses & Certifications: