Vendor Management Specialist for Repossession

2 weeks ago

Indianapolis, Indiana, United States Insight LPR Full time

Company Overview

At Insight LPR, we are dedicated to combating crime through our innovative License Plate Recognition (LPR) technology. Our platform is designed to revolutionize the application of LPR for Law Enforcement agencies, Commercial Real Estate stakeholders, Homeowners, and Automotive Finance firms. We prioritize a superior user experience, making our integrated solution the go-to choice for our clients. If you excel in a dynamic, competitive, and purpose-driven environment, this opportunity is tailored for you.

Position Summary

We are in search of a driven and customer-oriented professional to take on the role of Repossession Vendor Manager. This position focuses on managing our LPR vendor relationships. Your key responsibilities will include ensuring effective implementation, integration, and ongoing support of our LPR solutions for our esteemed clients. You will be instrumental in fostering robust connections with both clients and vendors, ensuring their satisfaction, and contributing to business growth.

Key Responsibilities

  • Vendor Liaison: Serve as the main contact for our LPR vendors, cultivating and sustaining strong collaborative relationships. Work closely with vendors to guarantee seamless implementation, ongoing support, and prompt resolution of issues.
  • Client Onboarding: Ensure smooth onboarding processes for new clients by coordinating with LPR vendors for proper integration and configuration of solutions. Provide training and guidance on system usage and best practices.
  • Client Advocacy: Act as a dedicated advocate for clients, ensuring their feedback is prioritized within the organization. Collaborate with cross-functional teams to address client needs and influence product development.
  • Issue Management: Quickly identify and resolve any technical or operational challenges faced by clients. Collaborate with vendors and internal teams to troubleshoot and provide timely solutions.
  • Product Improvement: Collect feedback from clients regarding their needs and enhancement requests. Partner with LPR vendors and internal product teams to drive continuous improvements and develop new features that align with client requirements.
  • Renewals and Growth: Work alongside sales teams to facilitate contract renewals and identify opportunities for upselling. Ensure clients recognize the value they receive, promoting retention and expansion.
  • Data Insights: Analyze client data to identify trends and opportunities for optimization. Share insights with vendors and internal teams to enhance product performance and client experience.

Qualifications

  • Minimum of 3 years of experience in the repossession sector.
  • Bachelor's degree is advantageous.
  • Demonstrated experience in customer success, account management, or a related client-facing role.
  • Strong understanding of license plate recognition technology and market vendors.
  • Excellent communication and interpersonal skills to build rapport with clients and vendors.
  • Exceptional problem-solving and analytical skills to effectively address issues.
  • Strong organizational abilities to manage multiple clients and projects concurrently.
  • Self-driven and proactive, capable of working independently and collaboratively.

Benefits

  • Competitive salary package
  • Performance-based bonus structure
  • Comprehensive medical benefits, including dental, vision, and pet insurance, along with a 401k plan.
  • Paid time off and holidays

Position Type

This is a full-time, salaried role with a remote work model. Flexibility in work hours is expected based on business needs, which may include evening and weekend commitments.

Physical Requirements

This position is primarily office-based. Candidates should be able to sit at a computer for extended periods and may need to lift up to 25 lbs. The work environment includes moderate noise levels typical of an office setting.

EEO Statement

Insight LPR is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable state and local laws governing nondiscrimination in employment.

Additional Information

This job description is intended to provide a general overview of the responsibilities and qualifications for this position. Duties and responsibilities may change at any time with or without notice.

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