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Vendor Management Specialist for Repossession

2 months ago

Indianapolis, Indiana, United States Insight LPR Full time

Company Overview

At Insight LPR, we are dedicated to combating crime through our innovative License Plate Recognition (LPR) technology. Our platform is designed to revolutionize the way LPR is utilized, providing exceptional solutions for Law Enforcement agencies, Commercial Real Estate owners, Homeowners, and Automotive Finance companies. If you excel in a dynamic, competitive, and mission-oriented atmosphere, this opportunity is designed for you.

Position Summary

We are in search of a driven and customer-centric professional to take on the role of Repossession Vendor Manager. This position focuses on managing our LPR vendor relationships, ensuring effective implementation, integration, and continuous support of our LPR solutions for our esteemed clients. Your role will be pivotal in fostering robust relationships with both customers and vendors, driving satisfaction and business growth.

Key Responsibilities

  • Vendor Liaison: Serve as the main contact for our LPR vendors, nurturing and sustaining strong partnerships. Collaborate with vendors to guarantee seamless implementation, ongoing support, and prompt resolution of issues.
  • Customer Onboarding: Ensure a smooth onboarding process for new clients by coordinating with LPR vendors for proper integration and configuration of solutions. Provide training and guidance on system usage and best practices.
  • Customer Advocacy: Act as a dedicated advocate for clients, ensuring their needs are prioritized within the organization. Work with cross-functional teams to address customer requirements and influence product development.
  • Issue Management: Quickly identify and resolve any technical or operational challenges faced by clients. Collaborate with vendors and internal teams to troubleshoot and provide timely solutions.
  • Solution Improvement: Collect feedback from clients regarding their needs and enhancement requests. Collaborate with LPR vendors and internal product teams to drive continuous improvement and develop new features aligned with client requirements.
  • Contract Renewals and Growth: Partner with sales teams to facilitate contract renewals and identify opportunities for upselling. Ensure clients recognize the value they receive, promoting retention and expansion.
  • Data Insights: Analyze customer data to identify trends and opportunities for optimization. Share insights with vendors and internal teams to enhance product performance and customer experience.

Qualifications

  • Minimum of 3 years of experience in the repossession sector.
  • Bachelor's degree is advantageous.
  • Demonstrated experience in customer success, account management, or a similar client-facing role.
  • Strong understanding of license plate recognition technology and market vendors.
  • Excellent communication and interpersonal skills to build rapport with clients and vendors.
  • Strong analytical and problem-solving skills to effectively address issues.
  • Exceptional organizational abilities to manage multiple clients and projects simultaneously.
  • Self-driven and proactive, capable of working independently and collaboratively.

Benefits

  • Competitive salary and bonus structure.
  • Comprehensive medical benefits, including dental and vision coverage, as well as pet insurance and 401k options.
  • Paid time off and holidays.

Work Environment

This is a full-time, salaried position with a remote work model. The days and hours of work may vary based on business needs, with potential evening and weekend work required.

EEO Statement

Insight LPR is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable state and local laws governing nondiscrimination in employment.

Additional Information

This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities required of the employee. Duties and responsibilities may change at any time with or without notice.