Sales and Customer Relations Supervisor

2 weeks ago


Fort Worth, Texas, United States HAI, inc Full time
Job Overview

HAI, inc is a leading outsourced agency specializing in customer acquisition and sales. We are currently seeking a Customer Service and Sales Manager to enhance our operations.


This position involves collaborating with our dedicated team and other sales professionals to provide a cohesive and integrated customer service and sales experience across our diverse client portfolio.


This role presents an excellent opportunity for career advancement within a dynamic organization.


Key Responsibilities:
  • Deliver exceptional service to our clients through personalized face-to-face interactions.
  • Uphold client confidentiality at all times.
  • Efficiently manage daily customer transactions, sales orders, and inquiries, ensuring prompt service.
  • Investigate, follow up, and resolve customer issues through effective communication with clients and product specialists.
  • Maintain clear and professional communication with team members.
  • Identify opportunities for cross-selling and collaborate with our sales team and product partners to enhance client solutions.
  • Ensure quality assurance to boost customer retention and sales performance.

Essential Qualifications:
  • Excellent verbal communication skills.
  • Previous experience in customer service, sales, or related fields is preferred.
  • Strong skills in relationship management.
  • Ability to adapt to a fast-paced business and technological environment, utilizing all available resources effectively.
  • Business acumen in marketing and client relations is advantageous.
  • Comprehension of relevant regulations and standard operational procedures.
  • Ensure all sales transactions comply with established guidelines.

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