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Customer Service Operations Supervisor

2 months ago

Fort Worth, Texas, United States PennyMac Financial Services, Inc. Full time
Position Overview

The Customer Service Operations Supervisor plays a pivotal role in overseeing and enhancing the service delivery processes within our organization. This position is integral to ensuring that our clients receive exceptional support and guidance throughout their experience with us.

Key Responsibilities
  • Lead and manage a team of customer service representatives, fostering a culture of excellence and accountability.
  • Develop and implement strategies to improve operational efficiency and customer satisfaction.
  • Monitor performance metrics and provide coaching to team members to achieve individual and team goals.
  • Collaborate with cross-functional teams to streamline processes and enhance service delivery.
  • Address and resolve escalated customer inquiries and concerns with professionalism and care.
Qualifications

The ideal candidate will possess strong leadership skills, a commitment to customer service, and the ability to drive results in a fast-paced environment. A background in financial services or a related field is preferred.

About PennyMac Financial Services, Inc.

PennyMac is a leading financial services firm specializing in mortgage solutions. We are dedicated to providing our clients with innovative products and exceptional service.