Customer Support and Sales Specialist

2 weeks ago


Fort Worth, Texas, United States SunSource Full time

Company Overview:
Stuart Hose & Pipe, a proud member of the SunSource family, stands as the premier distributor of hoses and pipes in the Southwest, boasting an extensive inventory of over 70,000 products.

We cater to a diverse array of industries, including Oil & Gas, Petrochemical, Industrial, Food & Beverage, Construction, and Agriculture, among others. Our dedicated team of professionals consistently strives for excellence.

Position Summary:
The Inside Sales and Customer Service Representative will play a crucial role in promoting and selling fluid conveyance products to various businesses and industrial clients through telephone and online channels.

This position involves managing customer accounts, handling daily operations, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:
- Promote and sell hydraulic and industrial hose and gasket products while managing customer accounts.
- Process orders received via phone and email.
- Input orders and product quotations into the company’s operating system.
- Highlight product features, quote prices, and prepare sales orders based on customer requests.
- Estimate delivery timelines based on production schedules and inventory levels.
- Maintain accurate records of business transactions in the company database.
- Collaborate with account managers to keep account information current.
- Address and resolve customer inquiries and challenges related to deliverables.

Qualifications:
- A minimum of 3 years of relevant experience or a Bachelor's degree is preferred but not mandatory.
- Ability to thrive in a fast-paced, high-volume environment, proficient in Microsoft Office applications such as Word and Excel.

Familiarity with hydraulic and industrial hoses, components, including pipes, valves, and fittings is advantageous but not essential.

Work Environment:
This role is based in an office and warehouse setting, with occasional outdoor exposure. The employee may be required to stand frequently and lift or move items weighing up to 50 pounds.

We are committed to equal employment opportunities and welcome all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

If you require assistance during the application process due to a disability, please reach out for reasonable accommodations.



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