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Sales and Customer Relations Supervisor
2 months ago
HAI, inc is seeking a dedicated Customer Service and Sales Manager to enhance our operations. This position focuses on delivering exceptional customer service while driving sales performance.
Key Responsibilities:
- Deliver personalized service to customers through direct interactions, ensuring their needs are met.
- Maintain confidentiality of client information at all times.
- Efficiently manage daily customer transactions, sales orders, and inquiries, ensuring prompt service.
- Investigate, follow up, and resolve customer issues through effective communication with clients and product specialists.
- Maintain clear and professional communication with team members.
- Identify opportunities for cross-selling and collaborate with the sales team to enhance client solutions.
- Ensure quality control to boost customer retention and increase sales revenue.
Essential Qualifications:
- Excellent verbal communication skills.
- Experience in customer service, sales, or related fields is preferred.
- Strong skills in relationship management.
- Ability to adapt to a dynamic business environment and utilize available resources effectively.
- Business knowledge in marketing and client relations is advantageous.
- Familiarity with compliance regulations and operational procedures.
- Ensure all sales transactions adhere to compliance standards.
Note: This position is onsite.
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