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Sales and Customer Relations Supervisor

2 months ago


Fort Worth, Texas, United States HAI, inc Full time
Job Overview

HAI, inc is seeking a dedicated Customer Service and Sales Manager to enhance our operations. This position focuses on delivering exceptional customer service while driving sales performance.


Key Responsibilities:

  • Deliver personalized service to customers through direct interactions, ensuring their needs are met.
  • Maintain confidentiality of client information at all times.
  • Efficiently manage daily customer transactions, sales orders, and inquiries, ensuring prompt service.
  • Investigate, follow up, and resolve customer issues through effective communication with clients and product specialists.
  • Maintain clear and professional communication with team members.
  • Identify opportunities for cross-selling and collaborate with the sales team to enhance client solutions.
  • Ensure quality control to boost customer retention and increase sales revenue.

Essential Qualifications:

  • Excellent verbal communication skills.
  • Experience in customer service, sales, or related fields is preferred.
  • Strong skills in relationship management.
  • Ability to adapt to a dynamic business environment and utilize available resources effectively.
  • Business knowledge in marketing and client relations is advantageous.
  • Familiarity with compliance regulations and operational procedures.
  • Ensure all sales transactions adhere to compliance standards.

Note: This position is onsite.

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