Front Office Coordinator

4 days ago


Des Moines, Iowa, United States Turnwell Mental Health Network Full time
Job Description

Turnwell Mental Health Network is seeking a highly organized and detail-oriented Front Office Coordinator to join our team. As a key member of our front office staff, you will play a critical role in ensuring the smooth operation of our practice.

Key Responsibilities:
  • Client Communication: Answer and triage phone calls, maintain outstanding customer service, and address client inquiries and complaints in a timely and professional manner.
  • Scheduling and Intake: Perform ongoing scheduling for established clients, ensure clinician schedules are maintained, and initiate intake processes within 48 hours of receipt of new patient inquiries.
  • Administrative Tasks: Distribute incoming mail, process client record requests, scan and file documentation, and maintain an up-to-date provider availability schedule.
  • Office Management: Ensure the office is well-maintained, organized, and secure, and perform other duties as assigned by the Supervisor.
Requirements:
  • Education: High-school diploma or equivalent.
  • Experience: Experience working in an office environment, preferably in a customer service or administrative role.
  • Skills: Excellent communication and organizational skills, ability to prioritize tasks, and proficiency in Microsoft 365, Office, Teams, and InSync.
Physical Requirements:

Prolonged periods sitting at a desk and working on a computer, with occasional lifting of up to 15 pounds.



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