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Front Desk Manager

2 months ago

Des Moines, Iowa, United States Hotel Equities Full time
Job Title: Front Desk Manager

Hotel Equities, a leading hotel development and hospitality management company, is seeking a highly skilled Front Desk Manager to join our team at the Holiday Inn Express-Collins Rd-Cedar Rapids, Iowa.

Job Summary:

The Front Desk Manager is responsible for providing exceptional customer service, managing front office operations, and ensuring a seamless guest experience. This role requires strong communication and leadership skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Manage front office operations, including check-in/check-out, room assignments, and guest services.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Supervise and train front desk staff, ensuring they meet high standards of customer service and operational efficiency.
  • Monitor and maintain accurate records, including guest information, room assignments, and financial transactions.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
Requirements:
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Minimum 2 years of experience in a front desk or customer service role, preferably in a hotel or hospitality setting.
  • Excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills, with the ability to resolve issues in a timely and professional manner.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.