Branch Coordinator
4 days ago
The Branch Coordinator is a key member of our team, responsible for ensuring the smooth operation of our branch office. This role requires a high level of organizational effectiveness, communication, and safety.
Key Responsibilities- Environment, Health & Safety
- Comply with Environmental Health & Safety Policies and procedures to maintain a safe working environment.
- Customer Service
- Greet and assist visitors, vendors, and suppliers in a professional and courteous manner.
- Manage inbound calls and branch notifications to ensure effective communication and resolution of customer concerns.
- Collaborate with the Collections team to resolve customer disputes and ensure satisfactory resolution.
- Oversee the end-to-end Customer Service process to ensure exceptional service delivery.
- Facilitate efficient Delivery and Return processes to ensure seamless operations.
- Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.
- Build sustainable relationships and trust with vendors and customers through open, proactive communication.
- Office Operations
- Manage Location Accounts Payable process, including investigating invoices that do not match POs and reconciling discrepancies.
- Manage local service contracts, blanket POs, and other administrative tasks.
- Prepare required PO reporting and documentation consistent with policy.
- Issue and receive POs within standard response times.
- Manage Location Month-End Close processes, including reconciliation of delivery and installation reports, risk management reporting, and fleet inventory reconciliation.
- Perform general office/facilities/administrative duties, including ordering and inventory of office supplies, facilitating IT Help Desk assistance, and receiving and distributing incoming mail and/or deliverables.
- Collaborate with HR and Managers in onboarding new hires.
- Inventory & Material Coordination
- Generate POs for requested Parts/shop materials, place orders, and process POs upon receipt.
- Assist in branch inventories and manage Value Added Products & Services (VAPS) inventory, including substitutions and backordered items.
- High school diploma or GED
- 3 or more years' applicable experience
- MS Office (Excel/Word/Outlook) proficiency
- Experience working effectively with customers and vendors by phone, email, and other communication channels.
- Strong service orientation, active listening, and excellent oral/written communication skills.
- Vendor negotiation experience (price, timing, etc.)
- Ability to follow direction and meet deadlines in a fast-paced environment.
- Experience applying creativity to problem-solving for positive outcomes.
- Experience building sustainable relationships and trust with vendors through open, proactive communication.
- Ability to effectively manage multiple, changing priorities in a fast-paced environment.
- College Degree
- Experience with SAP, Tableau, Hyperion, Teams/Zoom, or Smartsheets.
- Lead by example through living our values:
- Dedicated to Health & Safety
- Committed to Inclusion & Diversity
- Driven to Excellence
- Trustworthy & Reliable
- Devoted to Our Customers
- Community Focused
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