Branch Coordinator

4 days ago


Tucson, Arizona, United States Williams Scotsman Full time
About the Job

The Branch Coordinator is a key member of our team, responsible for ensuring the smooth operation of our branch office. This role requires a high level of organizational effectiveness, communication, and safety.

Key Responsibilities
  • Environment, Health & Safety
    • Comply with Environmental Health & Safety Policies and procedures to maintain a safe working environment.
  • Customer Service
    • Greet and assist visitors, vendors, and suppliers in a professional and courteous manner.
    • Manage inbound calls and branch notifications to ensure effective communication and resolution of customer concerns.
    • Collaborate with the Collections team to resolve customer disputes and ensure satisfactory resolution.
    • Oversee the end-to-end Customer Service process to ensure exceptional service delivery.
    • Facilitate efficient Delivery and Return processes to ensure seamless operations.
    • Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.
    • Build sustainable relationships and trust with vendors and customers through open, proactive communication.
  • Office Operations
    • Manage Location Accounts Payable process, including investigating invoices that do not match POs and reconciling discrepancies.
    • Manage local service contracts, blanket POs, and other administrative tasks.
    • Prepare required PO reporting and documentation consistent with policy.
    • Issue and receive POs within standard response times.
    • Manage Location Month-End Close processes, including reconciliation of delivery and installation reports, risk management reporting, and fleet inventory reconciliation.
    • Perform general office/facilities/administrative duties, including ordering and inventory of office supplies, facilitating IT Help Desk assistance, and receiving and distributing incoming mail and/or deliverables.
    • Collaborate with HR and Managers in onboarding new hires.
  • Inventory & Material Coordination
    • Generate POs for requested Parts/shop materials, place orders, and process POs upon receipt.
    • Assist in branch inventories and manage Value Added Products & Services (VAPS) inventory, including substitutions and backordered items.
    Requirements
    • High school diploma or GED
    • 3 or more years' applicable experience
    • MS Office (Excel/Word/Outlook) proficiency
    • Experience working effectively with customers and vendors by phone, email, and other communication channels.
    • Strong service orientation, active listening, and excellent oral/written communication skills.
    • Vendor negotiation experience (price, timing, etc.)
    • Ability to follow direction and meet deadlines in a fast-paced environment.
    • Experience applying creativity to problem-solving for positive outcomes.
    • Experience building sustainable relationships and trust with vendors through open, proactive communication.
    • Ability to effectively manage multiple, changing priorities in a fast-paced environment.
    Preferred Qualifications
    • College Degree
    • Experience with SAP, Tableau, Hyperion, Teams/Zoom, or Smartsheets.
    Personal Characteristics
    • Lead by example through living our values:
    • Dedicated to Health & Safety
    • Committed to Inclusion & Diversity
    • Driven to Excellence
    • Trustworthy & Reliable
    • Devoted to Our Customers
    • Community Focused


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