Ricoh Production Field Service Technician

4 months ago

Tucson, United States Pacific Office Automation Full time
Job DescriptionJob Description

Pacific Office Automation is a recognized leader in office management solutions, offering state-of-the-art technology and award-winning customer service. We have grown to 25 offices throughout 7 states – Oregon, Washington, California, Arizona, New Mexico, Utah, and Colorado. We are the largest private dealership in the nation, and one of the world’s largest dealers for Konica Minolta copiers, printers, faxes and multifunctional devices. Yet our focus remains local. We are seeking experienced and skilled Copier and Printer Field Service Technicians for our Tucson, AZ Location.

Our ideal candidate must be a skilled technician with experience in the Copier and/or Printer Repair and technology industry. The Service Technician is responsible for coordination of all activities regarding the service of copiers/printers and customers in their territory. This includes but is not limited to field service activities, pre and post-installation machine service, fiery/controller installation and service, and ongoing training and development. The Service Technician will also be required to maintain performance that is comparable to industry benchmarks, while focusing on high levels of customer retention and award-winning service.

Company Benefits:

Pacific Office Automation offers a competitive salary and an outstanding benefits program, including:

• Medical/dental/vision insurance

• Matched 401(k)

• Paid Training and Certification

• Company Vehicle

• Company paid trips

Primary Objectives/Scope: Maintain and repair assigned territory machines. Meet and exceed departmental service and profitability goals.

Responsibilities: Other duties may be assigned to meet business needs

• Routinely demonstrates and creates a helpful and positive work culture.

• Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors.

• Conducts self at all times in accordance with the companies Code of Conduct.

• Meet or exceed team productivity goals on key performance measurements.

• Meet or exceed all inventory integrity goals including line-item accuracy and dollar value variance.

• Meet or exceed financial targets including parts cost per call.

• Maintain technical knowledge on all products.

• Make recommendations to Branch Technical Manager for any identified service training needs.

• Assist Sales department with sales demos as requested.

• Perform service calls on those machines showing up on “Excessive Activity and 3 and 30” report.

• Perform tech-assist calls with other members of the service team.

• Service machines for assigned account base consisting of major accounts, escalated accounts, etc. as assigned.

Requirements

Qualifications: Successful candidates will have 2+ years supporting copier / printer office equipment. He/she will also have good basic knowledge of computers and computer networks. Additionally, candidates should possess a strong work ethic and have a track record of personal growth & development.

• Product Lines Pacific Office Automation supports: Konica Minolta, Ricoh, Canon, Sharp, Oce, Lexmark, HP.

Certification and/or hands-on experience with one or more of these product lines is required.

• Excellent communication skills, verbal and written; strong customer service skills.

• Strong relationship management skills with customers, vendors and employees within the company required.

• Exceptional mechanical aptitude & demonstrated skills required; and proven troubleshooting skills handling digital office equipment.

• Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities.

• Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions.

• Must have strong ethics and work as an effective, collaborative team member.

• Strong Computer literacy - Fiery / controller experience is a plus.

• A self-starter with the ability to work extra hours as necessary and during peak periods.

Working Conditions:

Physical demands: Standing, bending, kneeling, sitting, walking, speaking, regular application of basic manual skills (driving, keyboard, eye/hand coordination). Working with hands – manual dexterity. Must be able to lift up t0 50 lbs.

Mental demands: Problem-solving, verbal communication, customer contact, comprehending technical documents & instructions, multi-tasking, mental acuity.

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