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Support Services Team Lead

3 months ago

Tucson, Arizona, United States Labcorp Full time

Develops and coordinates the daily route, work, and training schedules of assigned work group. Assists Branch Manager with administrative duties associated with Professional Services operations. Functions as a back-up driver for all routes within a designated geographic area and/or work group for pick-up and delivery service of test samples, supplies, and reports.

Work Schedule: Monday – Friday 12:30 pm - 9:00pm

Work Location: Tucson, AZ

Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.

Job Responsibilities:

  • Utilize route management software to schedule, coordinate and dispatch specimen pickups
  • Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.)
  • Responsible for specific service area to ensure best possible solutions for client
  • Achieve location productivity and expense targets while meeting customer expectations
  • Ensure a balance between customer response time, accuracy and cost/productivity targets
  • Follow standard procedures for field requests for service and dispatching calls
  • Problem solve and provide potential resolutions for any specimen related issue
  • Utilize multiple databases to process requests and inquiries
  • Performs a variety of administrative/clerical duties as needed

Job Requirements:

  • High school diploma or equivalent
  • Prior experience in logistics, customer service or operations
  • Experience working in a medical courier environment is preferred
  • Familiarity with route management software is a plus
  • Basic computer and typing skills; Proficient in Microsoft Office
  • Strong communication skills; both written and verbal
  • Excellent organizational and time management skills
  • Strong attention to detail with the ability to multitask

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.

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