Event Operations Manager

2 weeks ago


Knoxville, Tennessee, United States Bridgewater Place Full time
Position Overview:
Bridgewater Place is a premier event venue and catering service situated in West Knoxville. We are seeking to expand our team with an enthusiastic Event Lead/Banquet Captain.

This role offers a vibrant work environment, featuring a flexible schedule, competitive compensation, paid time off, health benefits, and a 401k plan with a 3% employer match.


Essential Qualifications:
- Experience in Event Management
- ABC Permit
- Strong Computer Proficiency
- Availability for Weekend Shifts

Employment Type:
Full-time

Role Responsibilities:
The Event Lead is responsible for overseeing all facets of event planning, design, and execution, both on-site and off-site.

This position is vital to the success of each event, as the lead collaborates closely with clients, the Events department staff, and external vendors to ensure that every event is delivered as per the agreement, focusing on creating memorable experiences that encourage repeat business.

In serving our clients, the lead guarantees that both the team and the venue are fully prepared before the commencement of each event.


Key Duties:


While it is not feasible to enumerate every responsibility associated with this role, the following outlines the primary duties of the Event Lead. Additional tasks may arise as needed.


Event Planning and Execution:

Client Interaction:


Engage with each client at least two weeks before their event to finalize all aspects of event design and execution.
Maintain consistent communication with clients to ensure successful event production.
Review event contracts for accuracy before client engagement.

Update and manage calendars for all rental spaces and off-site events promptly.

Direct clients back to the salesperson for significant changes during planning discussions.
Oversee the Events Department staff during events with a focus on:
- Delivering all events in a manner that guarantees client satisfaction.
- Managing on-site event production as required, including audio/visual setup, décor, and seating arrangements.
- Ensuring compliance with the written contract for all events.
- Adhering to all relevant laws and regulations, particularly regarding alcohol service.

Assist the General Manager in training staff on responsible alcohol service and proper serving techniques, ensuring staff development in client service.

Participate in weekly BEO meetings for planning and reviewing event needs and outcomes.

Facility Management:
Conduct regular inspections of the venue to identify any safety or maintenance issues. Report any findings to the Facilities Director for necessary repairs.
Support Facilities staff to ensure the venue is always tour-ready, with rooms either fully set or cleared.

Assist the General Manager in training staff to prioritize building security and safety.

Maintain an inventory of event-related items, such as tables, chairs, and linens, and request replacements for any worn or damaged items as necessary.
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