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Warehouse Operations Manager

2 months ago

Knoxville, Tennessee, United States OTC Industrial Technologies Full time
Job Summary

We are seeking a highly skilled and experienced Warehouse Operations Manager to join our team at OTC Industrial Technologies. As a key member of our operations team, you will be responsible for leading and training our warehouse staff to enhance performance, managing day-to-day operations, and overseeing tasks such as inventory control, order fulfillment, and accurate shipping.

Key Responsibilities
  • Lead and train warehouse staff to improve individual and group performance
  • Responsible for day-to-day supervision of the warehouse
  • Delegates work and provides coaching as directed
  • Pull customer pick tickets with accuracy
  • Responsible for inventory controls, including daily and weekly cycle counts
  • Stage kits for production
  • Responsible for order fulfillment and shipping accuracies individually and as a team
  • Work with customer service, operations, and procurement teams to facilitate customer credits and vendor returns
  • Rectify issues related to shortages or damages
  • Perform and/or work with the warehouse team on building maintenance projects, general upkeep, and trash disposal
  • Assist or lead continuous improvement, 5S, and LEAN activities
  • Interact with walk-in customers, pick-up or will-call customers
  • Assist with responsive communication of any warehouse-related questions or issues to salesmen or customer service management and staff
  • Assist in meeting monthly goals on the operations scorecard
  • Assist in maintaining, developing, and daily implementation of procedures and processes to ensure consistent and expected results
  • Responsible for building and equipment maintenance projects within the scope of general upkeep, trash disposal, etc.
  • Assume responsibilities of other warehouse associates in the event of PTO usage or unexpected absence
Requirements
  • Associate degree or equivalent from a two-year college or technical school, or high school diploma with two years of related experience, or relevant combination of education and experience
  • Ability to lead a team; preferred prior leadership experience
  • Ability to perform or quickly gain knowledge of all base warehouse functions
  • Proven experience in implementing operational processes
  • Proven project management, administrative management, and organizational skills
  • Proven experience utilizing an ERP
  • Preferred experience within an industrial distribution and/or manufacturing environment
  • Excellent customer relations and problem-solving skills
  • Excellent leadership and decision-making skills
  • Strong verbal, written, and interpersonal communication skills
  • Detail-oriented, including accurate data entry skills
  • Capable of working independently, as well as a team member
  • Interact with coworkers with a positive attitude to maintain a friendly and productive work environment
  • Must be proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams)
  • Ability to understand written and oral English and be proficient with computer, email, spreadsheets, and lookup documents online
  • Ability to obtain a commercial driver's license
  • Ability to meet the physical requirements of the job
  • Ability to work in environments that may include:
  • Moving mechanical parts
  • Fumes or airborne particles
  • Painting chemicals and solvents
  • Electrical equipment
Perks of Working with OTC Industrial Technologies
  • Health and Wellness
    • Medical, dental, and vision care coverage
    • Short- and long-term disability coverage, and life insurance
    • Wellness discount
    • Safety shoes and glasses reimbursement stipend
  • Financial Benefits
    • 401(k) savings plan with an employer match of 50% on the dollar up to 6%
    • Robust referral bonuses
    • Relocation assistance
  • Work-Life Balance
    • PTO
    • Tuition assistance