Client Services Manager

5 days ago

Minneapolis, Minnesota, United States Canteen One Full time
About Canteen One

Canteen One is the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.

Perks of Working at Canteen One

Our North Loop Minneapolis office offers a fantastic work environment with numerous perks, including:

  • Free office coffee and pantry
  • One block from light rail transit
  • Dress for your Day
  • Canteen Avenue C (market) & Foodsby food delivery
  • Sporting event tickets frequently raffled off
  • Paid time off to volunteer for corporate sponsored events
  • Wellness programs
Opportunity at Canteen One

As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you'll fit right in.

Job Summary

The Client Services Manager has direct customer service contact with our clients in support of our vending programs by analyzing business performance and developing and executing new programs. This position assists in operational set-up, expediting day-to-day service problems, preparing Executive Summaries, proformas and conducting financial analyses and making recommendations to improve profitability.

Essential Duties & Responsibilities

The ideal candidate will:

  • Assure accurate and timely financial reporting
  • Inspect reports and summaries to look for possible gaps
  • Perform an ongoing analysis of the portfolio of business managed by analyzing vendor, client and Canteen One financial performance
  • Makes recommendations and presents information to the corporate client's contact
  • Assure accurate financial expectations for renewals/bids in working with Sales group
  • Facilitate meetings with internal resources to address issues
  • Build, maintain and sustain relationships with clients
  • Have quarterly meetings and business reviews with all top 20 customers
  • Serve as communication point for all of Canteen One and ensure all relevant information is getting facilitated throughout entire Canteen One organization
Qualifications

The ideal candidate will have:

  • Bachelor's degree with a minimum of three years of service business/account management experience required, or a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account management
  • Proven financial analysis skill set
  • Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation required
  • Demonstrated ability to use both analytical and intuitive judgment and sound decision making in interpreting, developing and applying new methods and policies that affect the business
  • Proven ability to work independently and to grow and maintain long-term positive internal and external work relationships
  • Demonstrated ability to prepare, analyze and present business reviews to Client contacts that explain our programs in detail and make recommendations for additional growth opportunities
  • Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements
  • High level of proficiency in Excel, Word and Outlook required
  • PowerPoint software experience preferred
Benefits

Canteen One offers a variety of benefits, including:

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

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