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Client Services Representative

1 month ago

Minneapolis, Minnesota, United States OneOme Holdings LLC Full time
Job Title: Client Services Representative

At OneOme Holdings LLC, we are seeking a highly skilled Client Services Representative to join our team. As a key member of our Client Services team, you will be responsible for delivering exceptional customer experiences through operational excellence in account management, inbound and outbound service, and sales.

Key Responsibilities:

  • Build and maintain strong, lasting relationships with customers
  • Provide timely and accurate information to meet or exceed service level expectations
  • Offer inbound and outbound support to customers, including physicians, clinics, medical staff, and patients
  • Assist customers with payment processing and sample collection kit use and activation
  • Communicate clearly and concisely with customers, ensuring a positive experience
  • Accurately gather information to provide complete and accurate answers to customers' questions
  • Work effectively to resolve any sample or order-related issues
  • Enter patient test orders with a high degree of accuracy
  • Triage and escalate clinical inquiries to appropriate teams
  • Maintain documentation of all communications in accordance with Client Services procedures
  • Proactively identify and work to resolve any issues that may adversely affect the quality of the customer experience
  • Support the Business Development team with customer outreach initiatives and software demonstrations as needed
  • Fulfill requests for sample collection kit shipments
  • Manage various projects and product initiatives as assigned

Requirements:

  • Bachelor's degree required
  • At least 1 year of customer service experience in healthcare preferred
  • Ability to troubleshoot and multitask is essential
  • Experience using customer service applications, such as Salesforce or other CRM
  • Exceptional verbal and written communication skills
  • Excellent organizational and task management skills
  • Enjoy solving problems and identifying patterns
  • Outgoing individual who loves working with people

Work Environment:

This is a hybrid remote and on-site position at our Minneapolis office. We are an equal opportunity employer and welcome applications from diverse candidates.