Customer Relationship Specialist

7 days ago


Cincinnati, Ohio, United States Hilti Corporation Full time
About the Role

We are seeking a highly motivated and results-driven individual to join our team as an Account Manager Trainee. As a key member of our sales team, you will be responsible for developing and maintaining strong customer relationships, driving sales growth, and providing exceptional customer service.

Key Responsibilities
  • Sell and promote the full Hilti product line to walk-in customers and smaller field accounts
  • Create innovative ways to drive sales through merchandising and product demo efforts
  • Review and analyze shipping documents and sales trends to ensure accurate inventory levels
  • Post receipts, disbursements, and material returns, and review reorder recommendations to ensure adequate replenishment
  • Expedite customer backorders and switch to locations that meet customers' delivery requirements with the most cost-effective mode of transportation
  • Reconcile opening, closing, and annual physical inventories for the Hilti Store
  • Audit Hilti Store cycle counts, backorders, unconfirmed orders, and manual stock status transactions to ensure inventory levels are correct and consistent
  • Maintain a clean and organized work area and storefront at all times, and keep assigned equipment in good order
What We Offer

As an Account Manager Trainee, you will have the opportunity to earn a competitive salary, plus up to 11.5% in commissions for the first year if all sales goals are met. You will also receive a generous compensation package, including medical and dental insurance, paid time off, educational reimbursement, and health and wellness days.

We offer a unique opportunity to develop your career in various departments of interest, and the possibility to work internationally in any of the 120+ countries we operate within. Our company culture values innovation, productivity, safety, and sustainability, and we are committed to employing a diverse workforce.

Requirements
  • High School Diploma or GED required; bachelor's degree preferred or equivalent work experience
  • Previous customer service and/or sales skills preferred
  • Ability to lead change and adapt to a fast-paced, dynamic environment
  • Excellent written, verbal, and presentation skills
  • Drive to develop strong and sustainable customer relationships
  • Must be willing to relocate within 18-24 months


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